Global Account Director

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market.

This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human. A trusted company by top brands for 15 years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers.

Come join us and help us build the engine for human understanding. The Opportunity As our Global Account Director (GAD), youll responsible for creating, leading and executing a revenue strategy for some of our largest global customers. The role of the GAD includes both new business growth motions (cross-sell, expansion, upsell) as well as customer retention.

Youll work collaboratively with a cross-functional account team to meet/exceed quota targets. A successful candidate will effectively generate a healthy pipeline and be able to create and direct winning strategies to drive high retention rates. Other responsibilities include: • Meet or exceed growth quota and retention targets • Develop and execute winning strategic account plans in collaboration with the account team (Solutions Consultant, Business Development Representative, and Customer Success Manager/Renewal Manager) • Generate healthy pipeline coverage to meet growth revenue targets including self-generated pipeline and by working closely with cross-functional groups. • Create value across all levels of highly matrixed organizations from individual contributors to senior leadership.

Communicate effectively with executives to articulate value. • Build groundswell and consensus between multiple business units and functions to drive global enterprise revenue • Executing end-to-end sales cycles - Prospect, qualify, develop, close & grow customers • Managing an accurate sales forecast and delivering against forecast expectations • Be a trusted advisor and be able to provide solutions to business challenges that are mutually beneficial. What were looking for: • Extensive enterprise SaaS sales experience as a high performer with a documented track-record of exceeding growth quota performance & account retention goals • Experience with Account Management and New Business sales motions (Cross-sell/expansion, upsell) with a heavy emphasis on outbound pipeline generation • User Experience domain expertise is highly valued, or ancillary expertise selling within Market Research, Analytics, Customer Experience, Consulting/agency, or Research disciplines • Experience selling large deals ($250K - $5M) within large global organizations • Experience in executive communications and selling to senior executives and delivering strong business cases, QBR/EBRs and success plans • Experience with strategic consultative selling into UX, Insights, Digital/Online Marketing, and Product teams • Experience developing strategic account plans for growth & customer retention • Ability/willingness to travel 30%