The Medical Affairs Company Detroit , MI 48222
Posted 2 weeks ago
Qualified candidates must reside in one of the following states MI, WI, OH, AR, or GA
Full and Part-time positions avaiable for all shifts including weekends
The Contact Center Specialist (CCS) primary responsibility is for the support and maintenance of the Emergency UnBlinding (EUB) service. The CCS will also support other activities within the TMAC (The Medical Affairs Company) medical information contact center (MICC).
Essential Duties and Responsibilities
Primary Responsibilities:
First line support for EMC/EUB contact center.
Facilitate three or four-way phone calls between internal on-call physicians and external healthcare professionals and a sometimes a translator.
Log appropriate information in the approved database.
Secondary Responsibilities:
Fielding calls from sales reps, consumers, and healthcare professionals on behalf of all clients
Identify the caller's needs, input his or her information into the database and manage the call or triage the call to the appropriate Medical Information Specialist
Respond to all faxes, voicemails, emails, and Medical Information Requests that come through Medical Information
Check client email and voicemail boxes daily.
Document fulfillment.
Execute miscellaneous projects within the Medical Information Department
Qualifications
Associate degree or relevant work experience
Fluency in English and in local language in country of residence required.
2+ yrs. Pharmacy Technician or call center/customer service background preferred.
Experienced and proven communication skills (verbal and written)
Proficient in MS Office platforms/O365 and Outlook, call center databases.
Salary offers to be determined based on experience level and education.
The Medical Affairs Company