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Glassbox Role-Remote

Expired Job

Tsr, Inc. Irving , TX 75061

Posted 2 months ago


My name is Rinu Varghese and I am a Sr. Technical Recruiter at TSR Consulting.

Our client, Global Leader in Banking Industry has an immediate contract opportunity for Glassbox Lead in Irving TX

If interested, please email resumes to

We don't work with 3rd party vendors on corp-corp

Reference #: 18-00073

Title: Glassbox/Tealeaf Role in Irving TX

Duration: 6 Months


  • Participate in Glassbox regional Implementation ongoing optimization, Glassbox SME train other tech resources in our team .

  • Provide technical expertise to aid in application architecture /Design and installation.

  • Management of business expectation like budgeting, forecasting, planning, strategizing, SOW, Software contract and executing complex business plans.

  • Needs an expert Glassbox knowledge ( Like GB gateway, GB Probe , GB analyzer , GB web interface reporting, GB webserver agent install, Export data to the Big data in real-time/ Batch etc.,)

  • Needs to managing the VA / Data masking / SSO integration , Compliances , business training , release and fixes ( CAP /RE)

  • Needs to support NA CSI Application Management

  • Needs to manage the Core Glassbox product and provided requirements and guidance for major/minor releases

  • Need to establish HA and Disaster Recovery requirements.

  • Need to review the utilization of the production systems and systems in test, and propose architectural and operational changes to the environment

  • Need to diagnose issues and implement configuration changes.

  • Need to own software Installation and Maintenance

  • Prioritize business required Reporting and Data Analysis

  • UAT and PROD Environment Installation and Maintenance

  • Debug and fix problems in production environments and duly document and follow-up on permanent fixes with the technical teams

  • Need to own the ongoing Patch releases schedule and implementation (Glassbox )

  • Own customer issue and debug /fix problems in production environments or report to Glassbox to find a resolution

  • Need to write and approve data architecture & the technical design imitative for the current / ongoing releases

  • Own the solution architect for Glassbox Customer Experience Management (Analytics, Best Practices, Training, Software Implementation, Hardware Implementation, Diagnostics).

  • Need to managing customer escalations - helping understand the customers' issues, getting the right resources involved, and following up to help them resolve their issues

  • Own the future SOW with the Glassbox vendor and set an expectation with Client customers


  • Big data

  • SQL DB and elastic search

  • Tomcat apache/java, big data/kafka transfers from glassbox to big data

  • Ability to understand how it is administered, and configuration of agent tool

  • Gives basic reporting out of the box, help with customer reporting

  • Glassbox is a huge plus

  • Will consider someone with Clicktale or Tealeaf

  • Developer combined with dev ops

  • admin/development work

  • If they have Cassandra/elasticsearch/kafka they don't need to have Glassbox

Rinu VargheseSenior Technical RecruiterTSR Consulting Services, Inc.379 Thornall Street, 6th Floor, Edison, NJ 08837Office: 732-321-9000 Ext. 4403 with me on LinkedIn!Connect with TSR on LinkedIn!Follow TSR on Twitter!

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Glassbox Role-Remote

Expired Job

Tsr, Inc.