Tomtom Detroit , MI 48222
As a GIS Technician n the Traffic and Travel Information Product Unit you will be responsible for validating customer feedback involving traffic incidents, road closures and other relevant traffic information. You will use external sources and internal tools to improve the quality of our products. The products you help create are sold to our business-to-business partners, the automotive industry, governments and over the air to drivers around the world. You will directly contribute to their customer satisfaction.
We offer you a challenging role in an international and innovative organization. You will be part of a culturally diverse team, working in USA with a team from all over the world.
We are looking for an independent self-starter able to personally own the following activities:
You will use external sources, customer feedback and internal tools to incrementally improve the quality of our traffic information databases.
You will maintain a high level of knowledge about our products to understand the customer experience.
You will resolve business-to-business and customer care escalations. You will also champion the service towards other internal departments.
You will contribute to improving current systems by performing system testing and advising on improvements to the console you work on, flagging any bugs to engineers.
You will be an expert on legislation in the countries and states which you moderate; proactively searching for new information and communicating to relevant stakeholders.
You may perform occasionally drive test in the USA and primarily in the Tomtom office location area to assure end to end customer experience is aligned to the quality of traffic information.
Bachelors degree or equivalent with some relevant experience
Knowledge and experience of driving habits, uses and practice in the USA
Technical affinity. MS Excel skills. Data-base management experience
ArcGis, FME and other geographic tools are an advantage
Fluent in English (company language). Good communication skills both written and spoken. Additional languages are an advantage. Spanish is a plus.
Able to work autonomously as reporting and all meetings will be remote
You are passionate about working within the Team, supporting other Team members, taking advice and feedback from others
Think creatively, be curious, bring a unique perspective and approach to problem-solving!
The Traffic and Travel Information Product Unit is part of the TomTom Location Technology Products Technology Unit and is responsible for developing traffic and travel related connected services. Road conditions and congestion are changing constantly and as a result sophisticated algorithms are required to provide industry leading products. To ensure the very best customer experience engineering is complimented by a Content Operations team, which moderates real-time reports about the changing conditions. Our unit delivers off-the-shelf traffic and travel components that are easy to integrate and that are validated in our own consumer products.
TomTom empowers movement. Every day millions of people around the world depend on TomTom to make smarter decisions. We design and develop innovative products that make it easy for people to keep moving towards their goals. Our map-based components include map content, online map-based services, real-time traffic, and navigation software. Our consumer products include PNDs, navigation apps, and GPS sports watches. Our main business products are custom in-dash navigation systems and a fleet management system, which is offered to fleet owners as an online service with integrated in-vehicle cellular devices. Our business consists of four customer facing business units: Consumer, Automotive, Licensing and Business Solutions. Founded in 1991 and headquartered in Amsterdam, we have 3,600 employees worldwide and sell our products in over 35 countries. For further information, please visit www.tomtom.com.
If you would like to be part of this winning team and would like to help us further position ourselves as the authority in location and navigation solutions, please apply through the apply button below.
We kindly ask you to complete the form and attachments in English.
Pre-employment screening of all external candidates is part of the selection process.