National Grid Schenectady , NY 12301
About the Position:
Deliver high quality learning experiences that meet clients' technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions. At the highest level the role will act as a technical subject matter expert for the US.
Position Responsibilities (including but not limited to):
Deliver First Responder technical training programs to clients through a blended learning approach, such as hands on activities, Train-theTrainer programs and In-Person Training to stimulate real tasks, ensuring that National Grid is effectively providing training in line with external requirements, operational priorities, and best practice.
Support the design and development of cohesive and innovative First Responder curriculum and training programs in order to meet client learning requests.
Liaise with the business, acting as a First Responder technical training advisor for various departments throughout the company in order to resolve any queries or issues.
Administer testing and conduct physical and technical assessments.
Represent technical training as the subject matter expert on First Responder committees in order to ensure that technical training is represented and understood in the business.
Conduct assessments of First Responder program and training needs associated with the introduction of new equipment, procedures and technology to ensure that National Grid incorporates best practice into learning methods and programs.
Participate as a subject matter expert during the modification and creation of new First Responder technical training programs by the Design and Development areas of Learning and Development.
Keep up to date on training developments in order to ensure that innovation and latest learning requirements and ideas are incorporated into National Grids technical training programs.
Define, create and deliver training programs such as preparing lesson plans and developing instructor materials and assessments in order to meet the learning and development needs of the business and ensure all external requirements are met.
Coordinate learning records administration including monitoring course completions, attendance, assessments, and qualifications.
Represent L&D as the subject matter expert including governance bodies, transformation and best practice committees and other technical committees in order ensure that L&D is represented and understood in the business.
Additional Responsibilities for Band E:
Band E employees are expected to deliver on the key accountabilities list above as well as those listed below.
Effectively deliver high quality training solutions for the most complex technical content Identify and analyze learning and development needs for client departments in order to develop quality training for clients and internal instructor staff.
Help drive strategic initiatives for the L&D organization and lead governance or advisory committees in partnership with client groups.
Ensure that L&D initiatives in the areas of best practice, instructor development, and client service level agreements are maintained for their area of technical expertise.
Oversee the provision of training facilities, equipment and instructors to ensure that appropriate support for the learning environment is in place.
Measure the impact and value of training programs with quality metrics to evaluate the effectiveness of training programs and ensure continuous improvement.
Support the technical skills development of L&D instructors (Train the Trainer programs) to ensure instructors are able to provide training effectively.
Keep up to date with training and regulatory developments in order to ensure the optimization of best practice for National Grid.
Knowledge & Experience Required:
A minimum of 5-7 years of Community Involvement with First Responder activites and programs experience
Knowledge of Gas Maintenance and Construction preferred
Gas Field Operations experience a plus.
Proven Training experience and Safety subject matter expert preferred.
Supervisory experience and/or advanced degree in a related field is a plus.
Good oral and written communication skills including active listening and presentation skills
Must have strong interpersonal skills, be able to perform in a team environment, collaborate with others, handle multiple projects, and meet deadlines.
Strong knowledge of technical and safety policies / procedures/ standards and regulatory requirements.
Understanding of training and development principles and adult learning theory
Working knowledge of personal computers and various business related software.
This position is one of National Grid's career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.