Paypal Dundalk , MD 21222
Job Description: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal is the leading global online payment service built for the digital age. We now have over 188 million active customers around the world and handle almost a fifth of the world's online payments. And we're delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $66 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.
Job Description SummaryAs a German Collections Specialist, you will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound.
The Collections Specialist will also communicate with external vendors via inquires and requires professional written and verbal communication skills. The Consumer Protection Collection Agent position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties.
Fluent English and German are required for this role
Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner
Research and resolve inquiries verbally, in writing, and on-line
Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.
Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues
Maintain professional interaction with PayPal personnel and customers at all times
Assist management staff with implementation of procedures
Maintain and promote a positive attitude while meeting production and quality goals
Display initiative to take on additional responsibilities geared towards professional growth and development
Perform related duties as assigned
Functional / Technical Skills
Drive for Results
Remain flexible and adaptable to changes in processes and shifts
Ability to learn and adapt to new software technologies
Strong working knowledge of PC based internet and software applications
Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel)
Ability to communicate effectively via email transmission and phone by utilizing proper grammar
Well-developed sense of urgency and follow through
Ability to develop and maintain professional working relationships with co-workers and peers
Ability to make a discretionary decision based on research
Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings)
Possess a disciplined approach to working in a highly targeted environment
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.