Sr Technology Architect
1.Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)
2.Proficient in tools like Composer ,Eclipse, IRD (Interaction Routing Designer) , CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir.
3.Database knowledge pertaining to SQL and Cassandra
4.Experience in production support of IVR applications with VXML and Java (Nuance Development Framework / Voice Portal preferred)
5.Strong working knowledge of deploying applications on Websphere and Tomcat.
6.Computer Telephony Integration (CTI) experience with Genesys SIP platform a PLUS
7.Core java + REST/SOAP automation and development
8.Experience working an Agile environment
9.Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors.
Cognizant Technology Solutions