General Store Manager

Dairy Queen Lufkin , TX 75902

Posted 2 months ago

You are applying for a job with a franchisee of the Dairy Queen system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions."

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions:

  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance

  • Enthusiastically greet and welcome fans to the Dairy Queen brand

  • Strive to exceed fan expectations and deliver fan first service through timely and quality service

  • Develop the restaurant's business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit

  • Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls

  • Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team

  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members

  • Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices

  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success

  • Calmly solve fan concerns and embrace Dairy Queen's service recovery standards

  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members

  • Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors' store marketing, evaluating program results, identifying and tracking changing consumer demands

  • At all times exhibit a genuine passion for excellence

  • Perform other duties as assigned by management

Requirements:

  • Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.

  • High School diploma or equivalent

  • Strong hospitality and customer service skills

  • Proven track record of effectively managing COGS and labor

  • Strong knowledge and application of safe food handling practices

  • Must be ServSafe certifiable

  • Excellent track record of coaching and developing employees

  • Work well under pressure packed situations while maintaining a great attitude

  • Comfortable standing for entire shift and able to lift 50 pounds

  • Ability to work in and out of different temperature ranges.

  • Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.

  • Exhibit good manners, proper personal hygiene, and promptness

  • Have fun and maintain a positive attitude at all times!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager

Belk

Posted 1 week ago

VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 The Store Manager reports to Regional Manager and ensures the uniform execution of the Division direction within their store. Essential Functions: Sales & Profit * Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff. * Provide training & communication of meeting or exceeding Service Excellence goals to sales staff. * Communication with Regional Manager and BSS merchants regarding merchandise issues and needs. * Merchandise consistently presented in store with Belk visual and merchandising standards. * Coordinate timely floor setup for all promotional and seasonal activity. * Ensure shrinkage control and Loss Prevention in store through the continual management of associates. * Proper execution of all existing systems and procedures, and ownership of new system implementations and processes. * Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes. * Ensure that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager/Price Manager * Ensure the ROCC the Dock process is being followed to ensure that merchandise is on the sales floor per the ROCC the Dock productivity standards Expense Planning & Management * Adhering to annual expense budgets for store to achieve profit goals. * Monitoring store payroll and non-payroll expenses to achieve annual expense % goals. * Taking timely action on expense budget variances. * Adequate staffing in all departments to meet customer service expectations. * Responsible for leading Workload Planning process. People Development * Conducting timely reviews and communicating development needs to team. Set goals and identify areas for improvement. * Recruiting, interviewing, selecting and retaining quality associates while ensuring all positions are filled in a timely manner. * Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store. * Provide effective coaching in order to improve performance of all associates. * Communicate with associates on possible career paths and advancement opportunities. * Ensuring execution of Associate Engagement Surveys. Reviewing with store management team and Regional Manager. Ensure follow-up is completed to address issues and improve the overall associate engagement of the store. Conduct listening sessions on a regular basis. * Ensure HR guidelines are being met, such as hiring to the store matrix, maximizing Weekend Hours Utilization, and proactively completing associate turnover plans. Education / Experience Requirements: Position Contribution Level : Expert Level Minimum Education & Experience: * Four-year college degree or experience in retail management. * Proficient in computer business-related computer software (Microsoft Word, Excel, etc). * Excellent supervisory, analytical and reasoning skills. Preferred Education & Experience: Knowledge / Skills Requirements: Physical Requirements: * Ability to use computer keyboard, standard telephone and other related business equipment. * Must be able to lift up to 72 lbs at floor level and above shoulder height. * Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks. * Ability to stand for long periods of time. * Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks * Ability to work at a safe and steady pace Reporting Relationships: Supervisor : Regional Manager Supervises : All store management and their reports Accessibility Guidelines: Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process. We are an Equal Opportunity Employer: We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. Belk Lufkin TX

General Store Manager

Dairy Queen