General Medical Office Clerk

Job description

• Greets patients/visitors at a front desk, information center or office setting.

• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.

• Obtains updates and files medical records as needed.

• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

• Ensures arrival of medical records prior to appointment(s).

• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

• Perform additional administrative duties including, but not limited to, annotating referred appointment dates/times in patient charts.

• Contacts patients for unutilized specialty off-base appointments.

• Responsible for ensuring off-base patient reports are returned to the appropriate PCMs.

• Creates appointment schedules and templates in patient appointment computer system.

• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.

• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.

• If in the lead clerk position, attendance to the clinic Access to care Meeting is mandatory for central booking representation.

• Performs other administrative and clerical duties in support of the TRICARE Operations/Patient Administration (TOPA) Flight.

Requirements:

• A fully qualified typist with a minimum of 50 WPM is required.

• High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

• At least 1 year of experience in a medical office setting, including scheduling patients and working with provider teams day-to-day.

• The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

• Armed Forces Health Longitudinal Technology Application (AHLTA)

• Composite Health Care Systems (CHCS) and/or MHS GENESIS

• Defense Enrollment Eligibility Reporting System (DEERS);

• Military Filing System - by sponsor social security, terminal digit order, color-coded and blocked filing system.

• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.