NOW HIRING FOR FUTURE LOCATION: GENERAL MANAGER Job Summary
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. You will get the opportunity to serve your community by enabling all people to enhance their lives. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development, while maintaining a financially successful club.
Essential Duties and Responsibilities
Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Supervisors, Customer Service Representatives, Trainers and Custodians.
Create a culture of positivity and motivation within your club and your staff.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines. Provide 1 service.
Completing all payroll functions in a timely manner, this includes but is not limited to running reports, submitting payroll and approval of time cards.
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Manage disciplinary/termination activities.
Complete monthly and annual evaluations on your team
Uphold integrity and security of staff files and sensitive company documents.
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Demonstrating and unparalleled knowledge of computer systems to complete any membership related function.
Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
Facilitate all member requests, issues and questions.
Exceeding the minimum required daily statistics.
Ability to take control of, assess and assist in emergency medical situations.
Upholding rules and policies in the facility.
Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility.
Ensure safety of employees, members and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds.
Make daily bank deposits.
Prepare all HR related forms and processes.
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Maintain your club to a BER standard of 94% or higher.
Be a brand ambassador by leading a judgement free lifestyle.
Superior customer service skills, preferably in the fitness industry.
Experience working as an Assistant Manager at Planet Fitness preferred.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification recommended.
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Must be punctual.
Must have the ability to be constantly on call on an immediate as needed basis.
Be a representative of the core values of National Fitness Partners at all times, by upholding the beliefs of Teamwork, Passion, Integrity, Positivity, and Accountability.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Frequent climbing, balancing, kneeling and crouching during shift.
Will encounter toxic chemicals during shift including but not limited to:
Windex (window cleaner)
Enviro Care Sanitizer
(Please ask your manager for the fully extensive list if needed)