Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

General Manager-C

Expired Job

Residence Inn Irvine , CA 92602

Posted 2 months ago

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies.

Acts as a steward and key leader for reinforcing Residence Inns culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Property Operations and Department Budgets

Verify that service programs are in place and executed against (e.g., Service So Memorable).

Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.

Review and follow-up on property GSS scores and comments.

Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.

Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.

Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).

Delegate responsibilities for operations and projects to appropriate level of associate.

Prepare for QA audits (i.e., daily and pre-visit activities).

Managing and Sustaining Sales and Marketing Strategy

Manage relationships with decision makers at top accounts.

Interact with in-house guests to prospect for new sources of business.

Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans.

Understand and leverage sales and marketing advantages over competitor properties within market.

Coach and reinforce associate selling strategies that take advantage of property amenities.

Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, ESOcc, etc.).

Develop innovative means for capturing new streams of revenue through property amenities.

Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.

Participate in and host customer recognition events to drive sales.

Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.

Participate in the property sales review (PSR).

Identify key revenue generating stakeholders and customers and communicate information to sales offices.

Collaborate with Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.

Managing Profitability

Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.

Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy.

Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.

Initiate action to support property revenue and profitability goals.

Update and communicate profit forecasts to associates/managers.

Review and sign off on invoices.

Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.

Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).

Review property performance on period basis with Regional Director.

Maintaining Revenue Management Goals

Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).

Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).

Balance inventory to ensure same-day sellouts.

Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)

Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.

Prepare and present reports for owners and above property leadership using financial/performance data.

Conduct property critique.

Conduct annual business reviews.

Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).

Participate in ad hoc owner conference calls and respond appropriately to owner requests.

Managing and Conducting Human Resource activities

Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).

Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).

Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).

Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge).

Facilitate cross training to support associate professional growth and operational excellence.

Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).

Lead associates through property changes, and help them transition into new property roles.

Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., RIsolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.).

Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).

Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs.

Additional Responsibilities

Manage e-mail.

Manage daily paper mail.

Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.).

Provide follow-up information to Regional Director and other Extended Stay/Select Service executives.

Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports).

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager Of Parts And Dealer Sales

Cummins

Posted 1 week ago

VIEW JOBS 11/6/2018 12:00:00 AM 2019-02-04T00:00 Cummins is a place big enough to coach and develop a global workforce and create the world's leading clean, engine technology. We're also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment. Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success, where you'll deliver solutions that build your knowledge base and fuel your career. This position manages a sales organization and responsible for sales activity and operations for a medium to large business segment. Oversees that the salesforce is working safely and that the Cummins Culture of Safety is present and strong. Consistently delivers profitable growth by providing our customers with valued Cummins solutions by working with and through the entire salesforce. Key responsibilities for this Pacific Region-based GENERAL MANAGER of PARTS and DEALER SALES: * Plans, controls, and directs activities of the sales force. * Sets and achieves sales goals associated with revenue and profit targets. * Sets strategic approach to sales and approves development and implementation sales objectives, strategies and promotional programs and holds their direct and dotted line teams accountable for the execution. * Sets strategic approach to identify and pursue growth opportunities and holds their direct and dotted line teams accountable for the execution. * Coaches, develops and motivates sales staff; provides guidance and direction on problems and issues; delegates works assignments considering employee skills and development needs. * Identifies function and department issues, problems, and opportunities to support continuous process improvement initiatives. * Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer Focus Six Sigma). * Provides accurate reporting and forecasting of sales demand to the entity leadership team and to regional and/or global sales leadership. This is accomplished through utilization of Cummins tools and processes (i.e. common sales cycle, Customer Relationship Management Systems). * Builds and maintains outstanding relationships with key customer and business leaders by maintaining quarterly face-to-face contact with key customer management. * Manages the development of methods, processes, and procedures to resolves some complex issues. * Develops and manages sales (revenue and prime margin metrics at a minimum), financial controls, and risk ensuring operations are executed efficiently and within established budgets. * Assures good communication and coordination between account management, field sales, upstream influencers, sales management, inside sales and sales analysts (as applicable) to attain the goals of the sales strategy and culture, management of customers, sales talent management and sales operations. If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be. Experience, Education, Licenses, and Certifications: Significant level of relevant work experience required. Experience as a sales representative and other sales support function desirable. Experience in strategy, management/budget holding, product, technical roles beneficial. Significant travel may be required. Specific areas of knowledge/experience to succeed in this role: * Experience with current Business Management Systems and Dealer Support tools a plus * Strong preference given to those with a history of delivering strategic growth initiatives * Must be able to work with Marketing to develop sales and product growth programs * University or college degree in the field of Sales or Marketing, or an acceptable combination of education and experience. * Six Sigma Green Belt Certificate a plus. * Sales Champion certified in at least one market desirable. Compensation and Benefits A competitive base salary commensurate with experience and a full complement of personal and professional benefits provided. Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Cummins Irvine CA

General Manager-C

Expired Job

Residence Inn