General Manager Position Description
Department: Store Operations
Job Title: General Manager
FLSA Classification: Exempt
Reports To: Regional Operations Manager
Director, Team Relations - secondary report
Direct Reports: Assistant General Manager, CSRs, Pizza Makers and Delivery Experts
Indirect Reports: N/A
Being a Domino's General Managers is more than just a job - it's a career. We believe in promoting from within. We take your career ambitions very seriously. You are responsible for the success of the store and Team Members. We want you to enjoy achieving it.
Each store has its own personality, and we reward outstanding leaders and operators. You'll love the buzz of high-energy, friendly competition. If you are possess integrity and honesty, are motivated, energetic and you'll get to flex your creative muscle. Sell more pizza; have more fun. You are the backbone of our business!
Many Domino's General Managers today are successful Domino's franchise owners. From Customer Service Reps to Management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino's; go somewhere else to be average.
General Manager responsibilities:
Managing costs building sales, increasing customer base and store profitability
Lead Team Members in operation excellence and promotion of brand standards
Recruitment, new Team Member training and scheduling
Provide continuous training and development of your, and our, Team Members and Management teams
Uphold brand standards and company policies
Serve as operations expert on Domino's operating standards to maximize productivity
Ensure consistently high quality product and service to customers
Ensure health, safety and cleanliness standards are upheld
Foster productive and professional relationships and engage Team Members
Serve as store mentor and operations expert in all Domino's store-level Team Member positions
Build relationships with customers and community
Cash handling, reconciliation and reporting
Inventory control and management
Assist General Manager in marketing efforts
If you've got your eye on developing a rewarding Domino's career, are ambitious even on your not-so-good days, enjoy competition and strive for operational excellence then make your career with us!
Perks of the job:
From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.
Domino's General Managers enjoy:
Performance-based bonus program
Fast career progression
Paid Time Off
Energetic, fun and positive culture
Minimum requirements and expectations:
A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:
An EXCEPTIONAL and POSITIVE attitude
Possess integrity and honesty
Excellent attendance and punctuality
You must be 18 years of age or older.
Possess reliable transportation as well as valid driver's license, registration and liability insurance
Be able to pass back ground investigation and motor vehicle report
Previous quick service restaurant pizza niche experience 1-2 years preferre
Maintain an attitude of adaptability, accountability, self-motivation and passion for excellent customer service and superior products
Effectively train and engage Team Members
Ability and commitment to partner with Human Resources and corporate office team members to maintain excellent hiring practices and compliance with state and federal employment legislation
Previous inventory control, labor costs and computer knowledge
Ability to create and effectively manage Team Member schedule
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Verbal, writing, and telephone skills to communicate effectively with Team Members and customers
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Adept at utilizing proprietary software systems PULSE and PWR
Ability to comprehend and give correct written instructions
Talking and hearing on telephone
Near and mid-range vision for most in-store tasks
Ability to differentiate between hot and cold surfaces
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Ability to stand for long periods of time: Most tasks are performed from a standing position.
Yellow Hammer Pizza of MD, LLC TA Domino's Pizza is an Equal Opportunity Employer.