General Manager

Westgate Resorts Gatlinburg , TN 37738

Posted 2 months ago

Job Description:

Westgate just got safer! The safety of our team members is Westgate's number one priority, therefore all candidates must be fully vaccinated against COVID-19 prior to accepting a position with our organization.

Westgate Resorts is seeking a General Manager that has a passion for excellence in providing exceptional service standards! As the Resort General Manager for one of our largest properties, which covers roughly 200-300 acres including 1,000 villas on the mountainside, you will direct and coordinate all aspects of the resort from Housekeeping, Engineering, Front Office, and all other departments. We're looking forward to welcoming you into the Westgate family; apply now!


  • Create and maintain a strong team member culture with three core values - attitude, work ethic, and integrity

  • Effectively monitor and actively lead the customer service efforts of the resort

  • Oversee that all employees receive orientation, training and resources necessary to ensure employee effectiveness and continued development

  • Oversees the physical appearance of the property

  • Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort

  • Strong understanding of group and transient sales process and forecasting process

  • Plans develops and implements organization policies and goals

  • Coordinates processes of departments in all aspects of operations including; front desk, engineering, housekeeping, activities, to effect operational efficiency and economy

  • Directs and coordinates services performed to develop new markets, increase share of market, and obtain competitive position in industry

  • Analyzes division or department budget requests to identify areas in which reductions can be made, and allocates operating budget

  • Responds quickly to changing market conditions and revises strategies accordingly

  • Manages team member relation functions of the resort by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings

  • Resolves guest complaints and respond quickly to guest requests in a friendly manner

  • Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage and Hour and Health laws

Supervisory Responsibilities:

  • Food and Beverage Director, Housekeeping Director, Resort Operations Manager, SPA Manager, Chief Engineer, Human Resources Director.
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General Manager

Westgate Resorts