General Manager - Kenwood Towne Centre

The Gap Cincinnati , OH 45201

Posted 1 week ago

Since the beginning, we've been inspired by everything women and girls are capable of, whether they're serious athletes or just getting into fitness. We create versatile premium performance apparel designed for a life in motion. Challenge fuels us and we are always reaching for the amazing.

We're looking for people who find inspiration in the same things we do: the limitless potential of women and girls everywhere. If you share our passion for a healthy, active lifestyle, personal growth, innovative product and creating rewarding experiences join our community. Athleta is a certified B Corp put simply we put people and planet right up there with profit and we're committed to using business as a force for good.

Alone we are strong, united we thrive. Together, we create the Power of She.

The General Manager is the brand advocate for Athleta Retail Stores. The GM is responsible for inspiring and motivating the team to create an exceptional customer experience to drive sales. The Athleta GM serves as the primary field representative for the brand's cross-functional team, collaborating on operations, merchandise product lines, inventory planning, brand marketing messages, and key assortment plans, while also developing and executing a brand-right customer service experience that exceeds expectations and sets Athleta apart from the competition.

The GM partners with the Market Visual Manager to ensure the store is visually compelling, meeting the brand's standard for visual presentation and product assortment. The GM partners with the DM/AM and HR to ensure the health and success of the business as it relates to training and development, guiding the store leadership teams to create an inspirational and differentiated employee and customer experience. This role assesses customer experience feedback and ensures the development of action plans for improvement, to address concerns, and maintain a consistently compelling, innovative experience that delights our customer and consistently exceeds her expectations. The GM models and can clearly articulate the Athleta vision and strategy to store team in a way that engages, motivates, and inspires a customer-centric culture.

RESPONSIBILITIES:

  • Create and oversee implementation of plans to drive key performance indicators (service, sales, and employee satisfaction) to maximize profitability.

  • Influence and drive brand appropriate strategic merchandising to maximize sales.

  • Drive brand loyalty by empowering team to create an outstanding customer experience.

  • Champion community involvement efforts to drive brand awareness and loyalty.

  • Develop and execute store operations and processes consistently.

  • Establish and lead employee talent attraction and retention efforts (recruitment, training, development, coaching, etc) to maximize employee engagement, and ensure top talent for all store level leadership positions

  • Ensures compliance within store to the district-wide operating strategy that includes all relevant people, operations, merchandising and financial aspects of our business

  • In partnership with the MD, analyzes standard district and Company reports to identify ways to maximize business across all aspects of the business plan( Business, People, Operation, Merchandise)

  • Identifies and monitors merchandise level and flow based upon category opportunities and strengths

  • Teach, coach and implement store-level strategic merchandising to maximize sales while safeguarding brand standards

  • Monitors back of house operations and processes to ensure compliance to brand standard

  • Monitors shortage action plans to minimize shrink and achieve shrinkage goal

  • Collaborates with the DM on area stores sales, payroll and operating budgets.

  • Develops a CES/COS plan based upon customer feedback

  • Develops ,implements and maintains a Positive Work Environment plan based upon EOS and other employee feedback including area-wide recognition

  • Assures timely resolution to employee concerns and customer disputes

QUALIFICATIONS:

Knowledge, skills & abilities:

  • Ability to establish & maintain effective relationships with employees and customers

  • Possesses a strong character/ethical core distinctly knows the difference between doing what is right vs. doing the right thing

  • Ability to interact cooperatively and work as a team towards a common goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion

  • Results driven Inspires and motivates to exceed goals

  • Skilled problem-solver Applies rigorous logic & methods to solve ambiguous problems

  • Effectively prioritizes and provides focus for self and team, with appropriate attention to detail

  • Effective Communicator (verbal and written) Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively

  • Leads through coaching and motivation. Can build a winning team filled to achieve the same end-goal. Sets a compelling vision and manage successes and failings along the journey in a highly collaborative fashion.

  • Demonstrates ability to build and maintain strong, business-oriented relationships with leaders at all levels.

  • Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction.

  • Knowledge of in store systems, policy and procedure

Experience/Physical Requirements:

  • 5 years retail experience, small business owner/entrepreneurial experience a plus.

  • Strong emphasis in customer service industry or field leadership.

  • Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

  • Ability to travel as required

  • Ability to lift and carry 30lbs

  • Ability to maneuver around sales floor, back room and office areas

KEY BENEFITS:

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta, and 30% off at Outlet.

  • One of the most competitive Paid Time Off plans in the industry.*

  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*

  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*

  • Employee stock purchase plan.*

  • Employees receive medical, dental, vision and life insurance.*

  • Employees can apply for tuition reimbursement.*

  • Family care programs.

  • Commuter benefits.

  • Pet Discount Program.

  • For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.

Apply


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Commission Jewelry Sales Full Time Kenwood Towne Centre

Macy's, Inc.

Posted 4 days ago

VIEW JOBS 9/21/2018 12:00:00 AM 2018-12-20T00:00 71594647 Job Overview: The Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry & Watch Complex. This includes meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, building a clientele using the My Client system, offering the customer our Worry No More service plan and creating a shopping experience that will make the customer feel welcome and comfortable. The Jewelry Sales associate will participate in ongoing training via the iPad as well as attend vendor and trainer facilitated trainings. Additionally, all Jewelry Sales associates participate in all aspects of ensuring the department is operating efficiently including but not limited to processing goods, merchandising, taking price changes, setting and signing sales, doing RTVs, BOPS & Fulfillment. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Be proficient in use of all POS systems including Search and Send and My Client. * Be proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. * Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & Fine Touch Selling. * Offer to put purchase on customer's Macy's charge account. * Suggest additional merchandise to compliment customer selection. * Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy's commitment to our customer. * Participate in pre-selling and sales driving events including trunk shows to maximize sales. * Stay informed on current promotional events and sales. * Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches. * Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base. * Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS. * Offer to call other locations if merchandise is unavailable within store or offer Search & Send. * Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, iPad, Operations, Asset Protection). * Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards. * Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. * Perform other duties as assigned, including but not limited to watch sizing and ear piercing. * Adhere to asset protection programs and procedures to ensure audit compliance. * Perform functions in an efficient manner, as directed by the supervisor. * Regular, dependable attendance and punctuality. Qualifications: Education/Experience: * High school diploma or equivalent preferred. * Previous selling experience is required, preferably in fine jewelry. Communication Skills: * Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Excellent written and verbal communication skills. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving, talking, hearing, reaching, and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * Vision abilities include close vision, color vision, depth perception, and focus adjustment. Other Skills: * Superior organizational and time management skills. * Must be able to multi-task in a fast-paced environment. * Must be able to build relationships and influence others. * Must possess a thirst for knowledge. * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Cincinnati OH

General Manager - Kenwood Towne Centre

The Gap