General Manager - Waterstone Center

The Gap Cincinnati , OH 45201

Posted 2 days ago

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can find fabulous fashion at affordable prices online and in one of our 1,000+ stores globally. Old Navy celebrates a workplace that's just as diverse as our customers. Fun, fashion, family and value are at the heart of everything we do. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

Old Navy a brand for everyone a place for you!

Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. What we believe in today is exactly what we believed in when we started: we're on a mission to democratize fashion and make shopping fun again. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can find their must-have fashion essentials online as well as in one of our 1,000+ stores located globally.

As part of the Field organization, you make the brand come to life for our customers. Our stores are fast paced, fun, diverse and full of passionate people who love fashion. The Field offers endless opportunities to grow your career and be a leader of your peers, of teams, of a business, and in the community.

Old Navy a brand for everyone, a place for you!

Job Summary:

As the General Manager, you lead through your team to drive profitable sales in your store. You lead and provide direction to your entire store team. You are the link between Old Navy's brand vision and how it comes to life in your store. You ensure your store achieves all key metrics and is meeting or exceeding profitability goals. As the head merchant, you lead, follow up, coach and train on business analysis and merchandising decisions. You proactively create the store business plan to drive profitable sales through forecasting and scheduling. You hold your team accountable to deliver results through the Sales and Service Leader program. By leading the overall skill building and development of your store team in line with company initiatives, you create a positive talent development culture. As the General Manager, you personally coach and develop your direct leadership team and other key talent in your store. You create an inclusive culture of learning application and high performance through talent acquisition, and developing, coaching and holding your team accountable. You are the primary change leader, subject matter expert and communicator for your store team about all brand, market and territory initiatives.

As an Old Navy leader, your first priority is to contribute to the success of your market and lead your team in how they contribute to the success of the store. This means that you not only deliver in your role as the General Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. You make decisions and collaborate with other members of your store leadership team to prioritize work based on business needs and company direction.

Key Competencies:

  • Planning

  • Sizing Up People

  • Building Effective Teams

  • Develops Direct Reports and Others

  • Learning Agility

  • Decision Quality

  • Business Acumen

  • Drive for Results

Note: This position description indicates the general nature and levels of work, knowledge, skills, abilities and other essential functions expected for the aforementioned position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required.


  • Must be at least 18 years of age

  • College degree or equivalent work experience preferred

  • 3-5 years of retail management experience preferred

  • Ability to effectively communicate with customers and employees

  • Ability to maneuver around sales floor, stock room, works with and around cleaning chemicals, and lift/carry up to 50 lbs.

  • Ability to work a flexible schedule (including travel) to meet the needs of the business, including evenings, overnight and weekend shifts


  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.

  • One of the most competitive Paid Time Off plans in the industry.*

  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*

  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*

  • Employee stock purchase plan.*

  • Employees receive medical, dental, vision and life insurance.*

  • Employees can apply for tuition reimbursement.*

  • Family care programs.

  • Commuter benefits.

  • Pet Discount Program.

  • For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


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