General Manager

GENERAL MANAGER

JOB SUMMARY

Urban Air is looking for a dynamic person to help lead our exciting new family entertainment venue. Our ideal candidate will have experience managing a large team of employees in a fast-paced environment. Candidates should be comfortable wearing many hats and making decisions under pressure. The General Manager is a high-level supervisor and leader who is accountable for building a workplace with a strong team environment and targeting high customer satisfaction in a fast-paced environment. Customer service and communication are among the most important qualities we would like to see in our ideal candidate.

The candidate must have strong managerial skills, organizational experience and be able to function independently. Training will be provided, however prior supervisory experience is required. A background in food service will be considered a plus.

WHAT IS URBAN AIR ADVENTURE PARK?

Urban Air Adventure Park is opening in Concord, California! Urban Air offers a wide variety of thrilling attractions that challenge the body as well as the mind. In addition to offering a day of fun for the family, Urban Air also accommodates kids' birthday parties, group events, field trips, and even private park rentals.

Urban Air provides a safe and fun environment for people of all ages to have an unforgettable experience. The Concord location features a Sky Rider Zip Line, Laser Tag, Climbing Walls, Trampolines, ninja-style Warrior Course, Ropes Course, Battle Beam, Dodgeball, cafe and much more!

RESPONSIBILITIES (PEOPLE, OPERATIONS, FINANCIALS)

PEOPLE

• Cultivate a team environment that provides exceptional customer service

• Hire, train, and provide mentorship to staff

• Oversee approximately 80 part-time employees with 2-3 Assistant Managers

• Lead and influence staff through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity

• Select, develop and train staff for more responsibility in order to promote them to leadership roles

• Ensure execution of all employee recognition and incentive programs

• Implement and execute all staff training programs

• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!

• Ability to thrive under pressure in a fast-paced, demanding and constantly changing environment

• Ability to maintain composure and problem-solve on the fly in a busy environment

• Exercise good judgment in decision making

• Superior communication skills; ability to write and verbally communicate in a clear and concise manner

• Flexible in approach; can readily adapt to business and team needs, changes and challenges

• Ability to see patterns in performance and strategize solutions

• Open to feedback and self-improvement

• Respect for individuals (customers, vendors, and employees) and an appreciation for inclusion

• Maintain a strong community presence through partnerships with community and business organizations

OPERATIONS

• We work when others play! Must be able and willing to work weekends, evenings and holidays

• Maintain a safe, clean, and secure environment for all guests and staff

• Create weekly schedules and ensure staffing levels is appropriate to maximize the customer experience and meet the needs of the business

• Manage inventory of food, beverages, merchandise, marketing materials, cleaning supplies, and all other necessary supplies

• Maintain and oversee repairs to the facility and attractions

• Ensure that daily safety checks of all attractions are thorough and complete

• Continuously improve operational execution

• Monitor online reviews to ensure we are consistently meeting or exceeding guest expectations and consistently making improvements

• Other duties as assigned

FINANCIALS

• Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business

• Run payroll for all staff twice a month

• Be responsible for processing and reconciling daily receipts

• Maintain systems which ensure overall fiscal responsibility for inventory control, including pars and proper ordering

• Promote corporate/school events by meeting with local businesses and school administrators

• Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets

QUALIFICATIONS

• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants

• 3+ years of experience in Facility Operations & Management required

• Education: Associates Degree, BA, BS preferred

• Organizational skills and proven ability to lead, supervise, and coach fellow team members a must

• Demonstrated ability to achieve expected store financial results in areas of responsibility

• Computer skills a must - Microsoft Office (Excel, Word, Outlook, PowerPoint)

• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!

• Ability to thrive under pressure in a fast-paced, demanding and constantly changing environment

• Ability to maintain composure and problem-solve on the fly in a busy environment

• Exercise good judgment in decision making

• Superior communication skills; ability to write and verbally communicate in a clear and concise manner

• Flexible in approach; can readily adapt to business and team needs, changes and challenges

• Ability to see patterns in performance and strategize solutions

• Open to feedback and self-improvement

• Respect for individuals (customers, vendors, and employees) and an appreciation for inclusion

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights and/or weekends as required.

• Work in noisy, fast paced environment with distracting conditions.

• Move about facility and stand for long periods of time.

• Read and write handwritten notes.

• Lift and carry up to 30 pounds.

• Must have regular and predictable attendance.

BENEFITS INCLUDE:

• Health, dental, and vision insurance

• Employee discount

• Paid time off

• Paid training

PAY RANGE:

• $95,000 - $105,000

WHO WILL SUCCEED IN THIS ROLE?

Our staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff. Encouraging and helping them grow professionally and personally as they enter the workforce. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue.

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Concord is an equal opportunity employer.