General Manager

Two Men And A Truck Beavercreek , OH 45432

Posted 3 months ago

General Manager

The general manager is responsible for delivering the highest customer service to increase sales, profitability & the success of the franchise through: overseeing the hiring, training and motivation of franchise employees; overseeing and executing marketing and sales plans; controlling costs and improving profitability; and consistently exceeding customer expectations. Applicants should have strong knowledge of functional support areas, including our core business, human resources, training, marketing, finance, and payroll.

What We Offer

  • Starting salary: $45,000-$60,000

  • Contribute to the success at the first and largest franchised moving company with a nationally recognized name and a respected market position

  • We have experienced record growth during difficult economic times

  • Employee training and development programs available

  • Career advancement opportunities

Job Responsibilities

  • Establishes systems, policies and procedures for key areas;

  • Drives continual improvement of key areas of the business

  • Oversees vendor agreements and contract negotiations to ensure strong working relationship and cost reductions where necessary

  • Works with marketing coordinator to develop & execute the franchise marketing plan

  • Actively involved within the community thru networking and community events, marketing visits, charity moves, and government relations

  • Works with sales staff to develop and execute the franchise sales plan

  • Works with the move operations manager to ensure the profitability of moves as well as exceptional customer service

  • Responsible for establishing staffing requirements, conducting interviews, new hire process and training of new employees

  • Responsible for employee accountability and adherence to franchise system standards & policies

  • Responsible for employee development, accountability and corrective action programs

  • Oversees all workers compensation and unemployment claims

  • Ensures franchise compliance with all DOT regulations and FMCSA guidelines

  • Ensures and recommends the appropriate training and development programs for staff offered through Stick Men University to further the knowledge of the system

  • Actively participates in community, industry or other relevant associations

  • Drives communication upward through monthly reports of all functional areas for executive review

  • Responsible for the direction and day-to-day supervision of all management and office staff

  • Other duties as assigned by the Franchisee

Job Requirements

  • A minimum of 3 years of business, management, or other relevant experience is required

  • Bachelor's Degree in business, management, or other related field is preferred

  • Strong understanding of financial statements

  • Excellent oral and written comprehension and communication skills

  • Excellent organizational and time management skills

  • Demonstrated ability to lead by example to motivate, develop and direct people

  • Ability to assess the performance of self, employees and franchise to make improvements or take corrective action

  • Strong decision making ability

  • Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values

  • Must be proficient with the following Microsoft applications: Excel, Word, and Outlook

Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be required for training purposes.

Dayton South

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General Manager

Two Men And A Truck