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General Manager

Expired Job

Troon Golf, L.L.C. Estero , FL 33928

Posted 4 months ago

West Bay Club in Estero, FL is excited to announce the exceptional career opportunity of General Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.


Naturally nestled on 868 acres among wetlands and nature preserve west of US 41, and bounded by Estero Bay and Estero River, West Bay Club offers something for everyone and every lifestyle. From world class golf and tennis, nature parks, and boating with Gulf access, to multiple dining venues including the Bay House and Beach House on Hickory Island, West Bay Club members really do have it all!

The West Bay Club community includes nine established neighborhoods and one new luxury single family villa neighborhood West Lake Court now under construction. Choices of home styles range from carriage homes and villas to single-family estates and high-rise condos, with each one showcasing quality architecture and incredible views. Very few places in the world offer such a quality of life such a rich mosaic of amenities such a unique and remarkable selection of residences and such a location all at a value yet to be matched on Florida's Southwest Coast.

Golf Club.

Originally designed by Pete and P.B. Dye, the West Bay Golf Club championship golf course offers beginners and experienced players a challenging round in an incredible natural setting. In the summer of 2018, the course underwent a $4 million renovation, with the assistance of Dana Fry and Jason Straka of Fry/Straka Global Golf Course Design. Membership is limited to a select 300. The course has been featured in Golf Digest Magazine's Best in State and in America's Top 100 lists. Dining and gathering venues include the fairly traditional West Bay Clubhouse and the more casual Niblick, overlooking the 9th and 18th greens.

General Purpose:

The General Manager reports directly to the VP of Operations, to the Board of Directors of the Club and the Board of Directors for the Community Association. The General Manager is responsible for overseeing all aspects of the operations of the club and community, monitor and adjust financial performance, provide guidance to the Board on governance matters and lead the management team(s) to deliver a superior member experience. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for members, residents and their guests. Furthermore, candidates will be expected to conduct him or herself in an impartial and neutral fashion with the collective best interest of both, the community and the golf club, at all times.

Key responsibilities of the General Manager:

  • Develops, manages and implements long term/strategic, capital and business plans, operating reports and general policies and procedures for the Club and Community.

  • Responsible for the timely development of accurate annual budgets for each direct report departments. Coordinates the preparation of the Club's and Communities comprehensive annual business plan with all departments. Collaborates and assists key managers with developing, monitoring and achieving business and operating plans.

  • Prepares and monitors monthly and quarterly financial reports/statements, revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business reports and forecasts.

  • Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs and other elements. Recommends effective corrective action, as needed.

  • Leads regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promotes active communication in all areas, collaboration and accountability.

  • Maintains close contact with members on a daily basis to ensure member satisfaction expectations are exceeded. Oversees the resolution of member, guest and employee feedback and challenges in a timely manner.

  • Ensures the highest standards are achieved through adhering to proper operating procedures in all related areas. Ensures that the team is exceeding member expectations in the F&B department, oversees the management team responsible for delivering an excellent F&B experience which appeals to members for a la carte, events and banquets.

  • Oversees the execution of a strategic membership development program designed to increase total membership count and membership dues revenue. Monitors sales and marketing results to ensure goals are met. Supports and guides team with the creation of marketing programs to promote the facility's services to potential customers.

  • Ensures Club and Community is operated in accordance with all applicable local, state and federal laws.

  • Ensures compliance with purchasing policies and procedures and that club is benefiting from Troon vendor relationships and national accounts.

  • Oversees the care and maintenance of all Club and Community physical assets and facilities. Oversees the coordination of property-wide maintenance efforts between the building management department and senior managers.

  • Reinforces with key department heads the need for training programs to include but not limited to member service, food and beverage service training, train the trainer programs, safety and other training programs.

  • Monitors the Club's overall safe-work practices and coordinates ongoing safety education programs and ensures compliance in all departments. Emphas prevention through training, inspection and preventive enforcement.

  • Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person.

  • Develops and maintains a positive management philosophy to guide personnel toward optimal operating results, employee morale and member satisfaction. Reviews policies relating to personnel actions & training along with professional development programs.

  • Updates and oversees implementation of policies and procedures for direct report departments, including compliance with all company standards. Recommends improvements as necessary.

  • Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.

  • Directly manages department members that may include, but is not limited to: Community Association Manager, Head Golf Professional, Golf Course Superintendent, Membership Director, Controller, Food and Beverage Director, Tennis Director, Building Maintenance Director, others as applicable.

  • Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.

  • Maintains membership with the Club Managers Association of America and other professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.

Minimum Qualifications for the General Manager:

  • Bachelor's Degree preferred; 5-10 years' experience and/or the equivalent in experience and training in a private, member-owned club/space.

Other Qualifications:

  • Certified Club Manager Candidate, Class A PGA Member or similar qualification is strongly preferred.

  • CAM License preferred.

  • Possesses strong leadership, hospitality and human relations skills.

  • Presents a professional appearance and demeanor in all exchanges.

  • Must have exceptional verbal and written communication skills.

  • Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis.

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General Manager

Expired Job

Troon Golf, L.L.C.