General Manager

TMX Finance Family Of Companies Nashville , TN 37201

Posted 3 weeks ago


Job Description

General Manager

Nashville, Tennessee

As a General Manager ("GM"), you will lead the success of your store and team by setting the bar high for performance. You will coach, develop, and lead your team to reach Company objectives and metrics in a fast-paced, dynamic, and high-energy environment. Along the way, we'll provide you with a training and development program to help you move your career forward.

Essential Duties and Responsibilities

Oversee, coach, and develop all store team members in order to build new business and maintain store profitability. This includes training team members on systems, policies, compliance, account management, recovery, and daily performance reports.

Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train team members on various performance reports.

Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.

Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.

Utilize personal vehicle to complete bank deposits and other Company business throughout the work day.

Work efficiently in a rapidly-changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 48-hours per week.

D51, R11, Nashville-8-TM-16786, 16786, GTF16786-General Mgr Trainee-Hourly

Job Requirements

Minimum Qualifications

  • High School Diploma or equivalent required

  • Minimum 2 years of experience and proven success in a supervisory or leadership role

  • Excellent verbal and written communication skills

  • Valid driver's license, auto insurance, and personal vehicle to use throughout the work day (mileage compensated)

  • Ability to work phone, Point of Sale, Microsoft Office, and other systems

  • Must be at least 19 years of age

  • Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)

  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications

  • Associate's Degree or higher

  • Prior leadership experience in a sales or customer service-oriented position

  • Experience in retail, sales, or financial industry

  • Bilingual English/Spanish is a plus and may be required for certain locations

Learn More About Us

The TMX Finance Family of Companies ("the Company") is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax, TitleBucks, and InstaLoan, the Company provides a diversified product offering. These companies are represented nationwide and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

All TMX Finance Family of Companies Are Equal Opportunity Employers.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Radisson Hotel Group

Posted 1 week ago

VIEW JOBS 8/6/2019 12:00:00 AM 2019-11-04T00:00 Job Summary Direct hotel operations of the hotel by developing and implementing strategies and services which meet or exceed the needs of owners, employees and guests. Responsibilities Develops and implements business strategies for the hotel which are aligned with Radisson Hotel Group's overall mission, vision, values and strategies * Monitors status regularly and adjusts strategies as appropriate * Ensures alignment of the hotel's operations with Radisson Hotels objectives by serving as liaison for owner relations in conjunction with corporate * Develops the annual budget and capital budget in conjunction with the Controller and Vice President of Owned and Managed Operations and assists in obtaining owner's approval * Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities * Strives to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel * Maximizes revenue by developing and implementing a sales and marketing plan in conjunction with the Management Services Team * Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community * Works with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market * Analyzes business results on a regular basis and takes actions to improve results as appropriate * Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis * Ensures that the hotel adheres to Radisson Hotels standards of operations * Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners * Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards Develops and implements strategies and practices which support employee engagement * Develops and recruits the human resources necessary to achieve hotel and Management Services' goals * Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel * Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force * Takes active role in recruitment and selection of qualified candidates * Communicates performance expectations and provides employees with on-going feedback * Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential * Drives employee engagement through the creation and implementation of departmental action plans Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork * Communicates and reinforces the vision for customer service to all managers, supervisors and employees * Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork * Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees * Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions * Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork Requirements * 7 + years of hotel operations and leadership experience (you have been a GM, AGM, Director of Operations, Hotel Manager, etc.) * Bachelors degree preferred * Natural leader, motivator and relationship builder * Proven leadership skills, results oriented * Able to resolve conflicts guests, supervisor and employee * Able to collaborate effectively with other hotel employees and managers to ensure teamwork * Able to create a diverse and supportive work environment * Strong time management skills Physical Demands * Sitting for extended period of time * Occasional long periods of standing * No heavy lifting expected, exertion of up to 25 pounds of force occasionally may be required * Good manual dexterity for the use of common office equipment Radisson Hotel Group Nashville TN

General Manager

TMX Finance Family Of Companies