General Manager

TMI Hospitality Manchester , CT 06040

Posted 3 weeks ago

Description Aimbridge Hospitality is seeking a General Manager to join their team at the Homewood Suites by Hilton in Manchester, CT!


The General Manager is responsible for managing all facets of the hotel to ensure efficient and profitable operation.


  • Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes.

  • Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.

  • Delegates authority and assigns responsibility to all team members; supervises work activities of all team members.

  • Ensures staff receives proper safety and standard operating training for each position.

  • Allocates funds, authorizes expenditures and assists Area Director in budget planning.

  • Monitors cost controls on a regular basis.

  • Performs duties of a Director of Sales including making marketing calls, attending community business functions, working with travel agents and direct bill accounts and coordinating sales promotions.

  • Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.

  • Maintain guest satisfaction by answering patrons' complaints and resolving problems to guest specifications.

  • Conducts annual wage scale surveys and ensures team member wages follow wage and salary guidelines.

  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

  • Ensures bank deposits are made daily, including weekends and holidays.

  • Ensures team member paperwork, work schedules and payroll are completed and submitted in a timely manner.

  • Audits daily reports and processes monthly paperwork.

  • Orders supplies and equipment as needed and in accordance to company procedures.

  • Available 24/7 with reliable transportation.

  • Directly supervises staff of hotel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing team member complaints/issues.

  • Other duties as assigned. Requirements EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

  • Bachelor's degree and one to two years related experience or training; or equivalent combination of education and experience.

  • Valid driver's license required.


  • Requires the ability to read, write, and speak the English language.

  • Strong management skills; ability to establish work standards and expectations for self and others; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of team members; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.

  • Ability to provide leadership in setting the team member's expected performance levels. Ability to inspire, motivate and guide others toward accomplishment.

  • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

  • Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.

  • Ability to manage difficult guest situations, responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.

  • Knowledge of management principles and practices.

  • Knowledge of employment laws and regulations.

  • Knowledge of safety management principles; federal and state OSHA regulations.

  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether verbal or written.

  • Ability to establish courses of action for self to accomplish specific goals.

  • The ability to foster commitment, team spirit and trust. Takes proactive measures to identify and prevent situations that could result in negative situations.

  • Ability to establish work standards and expectations for self and others.

  • Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines; support decisions or recommendations with data or reasoning; define and implements solutions to problems; and recognize when no action is required.

  • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.

  • Proficient in Microsoft Office products including Word, Excel, and Outlook.

  • Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

General Growth Properties, Inc.

Posted 2 months ago

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 Company Overview Brookfield Properties has an immediate need for a General Manager at The Shoppes at Buckland Hills in Manchester, CT. Brookfield Properties is a retail real estate company headquartered in Chicago, Illinois and owned by affiliates of Brookfield Asset Management. Our regional shopping centers are destinations for retail, lifestyle, dining, entertainment and so much more. Our extensive portfolio of properties spans the nation, encompassing over 150 locations across 42 states and representing over 146 million square feet of retail space. All of our properties are strategically located in regional and coastal areas that constitute the "heart" of America. Our passionate team is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving and innovating to meet the needs of our communities. Our company culture celebrates collaboration, encourages an entrepreneurial spirit and values diversity. We are very proud to have a team of premier talent who are in it to win it. We invite you to be part of our success story. Position Overview The General Manager (GM) of a company property is the team leader who has the responsibility for enhancing the value of the property, maintaining the physical integrity, creating an environment which enhances guest experience, and supporting tenant sales to position the property for future growth. The General Manager must possess advanced shopping center management experience and will utilize that experience to achieve operational excellence in all areas including, but not limited to: * Supporting the property and corporate strategic plan * Knowing and understanding property financials including historical trends and variance analysis * Maintaining the common area to specified company standards * Identifying efficiencies and participate in sustainability initiatives, as applicable * Supporting the execution of Leasing, Specialty Leasing, Development and Marketing activities. * Fostering key relationships within the community * Ensuring the center meets all governmental regulations * Managing capital projects and oversee tenant construction As a leader of a property within the esteemed company portfolio, the GM displays leadership presence by inspiring and leading others to achieve the desired financial and strategic results of the shopping center in the following core areas: * Community Focus: * Develop key relationships with local officials and organizational heads to create a consistent resource of new, timely local market information: * Review local city council agendas, building & safety reports, and zoning hearings * Meet regularly with local government officials (County Executive, Mayor, City Manager, Police Chief, Fire Official, Economic Development, Planning/Zoning Dept, and Emergency Management) * Identify community groups that are beneficial to be involved with to strengthen political, civic, and philanthropic relationships * Know local real estate owners and developers * Actively maintain a working knowledge of the competitive landscape * Monitor new developments and existing competition * Drive the local market at a minimum of once per quarter to validate information collected locally * Share information with internal departments including Leasing, Strategy & Research Marketing, Customer Experience and Development * Retailer Focus: * Maintain strong relationships with all tenant managers (including Dept Stores and outparcels) to gather information on sales trends, best performing categories/brands, merchandising, awards, success stories * Know key retailer sales performance and understand the internal and external contributing factors and analytics * Partner with retailers to understand their core consumer to provide a positive impact on their sales performance * Employee Focus: * Demonstrate effective leadership by building great teams representative of the company's Core Values: High Performance, Attitude, Do The Right Thing, Together, and Own it * Demonstrate effective leadership through communicating strategic vision, championing change, and achieving results * Strive for personal growth and self-improvement through continuing education, seminars, professional organizations and publications * Manage and develop the talent of the property team including, but not limited to: * Supervise, lead and train the on-site employees, while also ensuring contract compliance for contracted vendors * Responsible for the full life cycle of staff including, but not limited to, recruiting, on boarding, performance management, training/coaching, and off boarding * Provide an engaging work environment by linking the property team to our culture, values and mission through team-building, idea sharing and employee recognition * Drives interdepartmental relationships and communication in an effort to align to the property strategic plan * Consumer Focus: * Maintain a clean, safe and secure standard by building an outstanding hospitality environment with attention to detail in all operational standards * Identify ways to personalize and customize the guest experience within your property * Set the tone for merchant and contracted services to provide a strong guest experience aligned with company best practices * Maximize guest satisfaction by quickly and effectively resolving guest concerns * Shareholder Focus: * Prepare and manage the property annual capital and operating expense budgets * Implement the capital expense plan in a timely, conscientious manner for both the short-term and long-term projects * Forecast appropriately and anticipate future windfalls and risks to the budget * Identify and exercise operational expense control strategies and tactics * Assist the Capital Markets team with loan refinances * Understand and manage the real estate tax process (alongside tax contractor) to ensure timely payments and appeals if necessary * Assist Accounting with Accounts Receivable for local and business development tenants * Provide outstanding support to achieve the property's leasing goals. Consider all efforts that will increase revenue * Ensure that, at all times, vacant spaces are presentation ready and accessible for the Leasing Rep and their clients * Assist the Leasing Rep in presentation preparation, market tours and provide other financial and logistical information and support as requested * Administer leases, reciprocal easements agreements, license agreements and other operating covenants to insure full compliance * Ensure the property is positioned for future growth by understanding market changes such as demographics, competition, community and governmental issues, as well as, economic development plans * Manage the shopping center Qualifications * Bachelor's degree; Master's degree preferred * Industry designation preferred * Minimum 2 years regional shopping center management experience; 4 years preferred * Adept in financial analysis, budgeting and forecasting * Strong ability to lead and influence a diverse group of people * Strategic business orientation while maintaining attention to detail * Excellent communication skills * The ability to work with and communicate effectively with tenants and contracted services personnel. * Computer skills that include Excel, Microsoft Word or other word processing programs * Minimum 1 year supervisory experience; 2 years preferred We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. General Growth Properties, Inc. Manchester CT

General Manager

TMI Hospitality