Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.
From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.
The General Manager (GM) is responsible for leading through Petco's vision of "Healthier Pets. Happier People. Better World." in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of store department managers and is accountable for all aspects of managing a single retail store, including all in-store services. This leader drives his/her business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, focus on process excellence, a drive for results, and the ability to lead and influence.
Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation
The GM regularly exercises discretion and independent judgment as they execute all store activity to create the best possible partner, guest and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently through the following (as well as all other projects/duties as assigned):
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop department level leaders and hourly store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models
Create an environment that inspires and encourages the growth and engagement of partners.
Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.
Ensure quick and courteous service to all PETCO customers by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate merchandise to meet the customer's needs.
Responsible for all partner performance management in the store.
Demonstrate and support a continuous improvement and growth mindset
Meet or exceed goals related to total store sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly, including store visit and audit results.
Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
Market the store and its products, oversee planning of in-store and community events, such as adoptions, school visits and other local promotions and animal-welfare events.
Ensures the proper health, appearance, welfare, and proper handling of all animals.
Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.
Maintains the store's appearance adheres to Petco operational standards and safety procedures.
Protect Petco pets & merchandise, and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Ensures store is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
Responsible to maintain the store's professional image, appearance and cleanliness.
Nature of Supervision:
General instruction is provided on some, but not all tasks to be performed.
The District Manager will periodically review the store performance and results.
The General Manager is expected to manage the store's payroll, sales and shrink
budgets and is held accountable for results.
The GM is responsible for all people working and activities conducted in the
center stores and services functions.
The majority of job duties are conducted indoors, although occasional
merchandise stocking, customer carry-outs, and bank deposits will require that an
employee leave the store briefly. Because this position requires bending,
kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for
long periods of time, there may be risk of injury resulting from failure to follow
safety precautions and procedures. A limited amount of travel will be required.
Education and Prior Experience:
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. Excellence in communication and computer skills are also required
Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred. A working knowledge of general business practices is highly desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.
A high school diploma or its equivalent (GED) required; some college level business/management courses preferred.
This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments both in the field and at the National Support Center. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc.