General Manager - St. Thomas

BBA Aviation Orlando , FL 32801

Posted 3 months ago

This position will be based at our Signature Flight Support location in St. Thomas.

The General Manager oversees all aspects of the Fixed Base Operation (FBO) including customer relations, line operations, accounting, and health, safety and environmental functions. Plans, directs and coordinates activities for the sale and provision of general aviation support services such as fuel, hangar and office rental, and P&L responsibility for 1-2 base locations. Manages and directs activities of subordinate supervisors and employees at the location. Acts as company liaison in matters related to the airport community. The General Manager will promote a positive team environment to better serve our customers.

Duties Include:

  • Develop understanding of the market for the FBO including growth opportunities.

  • Conduct ongoing analysis of competition to including selling points, product offerings and pricing.

  • Remain locally competitive by managing in liaison with Revenue Management team

  • Creates new opportunities by developing relationships with customers, and airport authorities.

  • Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies.

  • Establish a culture that promotes customer loyalty by creating an environment of increased employee engagement

  • Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.

  • Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes

  • Develop new business plans with capital requirements and anticipated performance. Prepare the FBO budget with insight for the capability of and opportunities for the FBO.

  • Responsible for financial management of base including capital expenditures, forecasting, budgeting, audit performance and expense management.

  • Carry out management responsibilities in accordance with the organization's policies and applicable laws.

  • Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports which includes mentoring and skill development.

  • Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.

  • Ensure training and development of employees to improve work performance and maximize employee potential.

  • Other duties as requested or assigned

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Five (5) years or more management experience with three or more years of experience in aviation.

  • Bachelor's Degree in Business, Aviation Management or related field preferred.

  • The incumbent must demonstrate the following core competencies:

  • entrepreneurship, change leadership, negotiation and influence, business acumen, operational decision making, customer orientation, driving for results, managing and measuring work, interpersonal skills and superior ability to positively relate and communicate to customers.

  • Working knowledge of Microsoft Excel, Word and web based applications.

  • Must possess a valid driver's license.

Equal Opportunity Employer M/F/Disability/Vet.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Fastenal

Posted 5 days ago

VIEW JOBS 9/14/2019 12:00:00 AM 2019-12-13T00:00 General Manager 7101 Presidents Drive, Orlando, FL 32809 Full-Time Shift(s): 40 hours/week OVERVIEW: Working as a Full-Time General Manager, you will be responsible for all aspects of the branch business. Support responsibilities may include purchasing, receiving, packing orders, deliveries, sourcing and inventory management as needed to assure success of the business. This position is for our branch located at 7101 Presidents Drive, Orlando, FL 32809. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Developing and executing a sales plan in a local territory to reach/exceed business goals o Demonstrating excellence in business to business selling on a daily basis o Effectively communicating business statistics & progress toward goals to motivate the performance of others o Modeling and promoting career opportunities to personnel o Developing and training others to achieve optimal business results as well as personal goals REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o A valid driver's license and the ability to meet our driving record requirements o A degree in Business/Marketing OR have equivalent industry experience and knowledge of the local market o Excellent written and oral communication skills o Possess strong computer skills and math aptitude o Highly motivated and self-directed with the ability to motivate others o Demonstrate strong organization, planning, and prioritizing abilities o Possess strong attention to detail and sense of urgency o Exhibit strong problem solving and deductive reasoning skills o Ability to learn and perform multiple tasks in a fast paced, dynamic team environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Ability to lift, slide and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o At least one year of Fastenal or related sales experience o Prior managerial experience and product knowledge. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to approximately 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. FULL-TIME BENEFITS: Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with a profit sharing contribution. Fastenal Orlando FL

General Manager - St. Thomas

BBA Aviation