General Manager

Job Position Description:

General Manager will have a heavy emphasis on Operations and growing the company along with responsibilities which include organizing employee shifts, training and motivating team members. This position plays a critical role in ensuring all staff stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities.

Responsibilities

• Responsible for ensuring all locations are covered throughout Houston, Arkansas, and West Texas. Coordinate covering locations in place of any call-ins or absence. If the need arises, be prepared to clean the facility in accordance with the facility's task schedule.

• Participate in and oversee Sales and Marketing team for all areas

• Develop and Train Managers, Supervisors, and Cleaners on ServiceMaster's standards, products, processes and procedures

• Oversee staff performance and create KPI's to measure and improve performance across the company

• Organize schedules for staff to improve operational efficiency

• Ensure we fill all positions as soon as possible. Responsible for Posting Required Positions and Coordinating with the HR representative to ensure he or she is aware of the New Posting; go through hiring resources to locate candidates, participating in phone interviews and on-site interviews.

• Responsible for ensuring the New Hire Paperwork is properly completed and submitted. Also responsible for properly entering the employee into both the timekeeping and payroll systems.

• Check to ensure that employees are clocking in and out based on their budgeted times. Double check behind managers and ensure that these violations are addressed. Participate in running payroll.

• Understand all tasks schedules and ensure they are being followed on location. Oversee managers to ensure they are ensuring compliance for the accounts in their area. Look for ways to be more efficient and reduce time required on location.

• Ensure that we are staying on budget with products eliminating any waste or inefficient use of chemicals.

• Check the inspection Reports as they come in and Follow up with the Managers on the corrective actions to resolve any issues. Follow-up with Location Supervisor if necessary. Study and understand cleaning deficiency trends that exist and develop a plan of action to correct cleaning deficiencies.

• Perform Facility Inspections and keep track of the Manager's Inspection Schedule to make sure we stay on pace to complete inspections by end of month.

• Ensure proper communication between managers and supervisors is being maintained.

• Ensure all employee training has been completed.

• 10 years' Experience as a Custodian, Janitor, Housekeeper, and or Floor Tech

• 15 years' Experience as a Manager

• Experience working for a professional janitorial company

• The ability to be flexible, work at a fast-paced and in a multi-tasked job is a must.

• Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable and on time

• Has respect and understanding for co-workers and customers

• Must be able to communicate in English. Bilingual is a plus

• Mileage Reimbursement or Company Vehicle

Physical Demands and Qualifications:

• Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching over head, reaching forward. Must be able to lift and and/or carry 25lbs.

• Ability to read cleaning instructions

• Ability to differentiate between cleaning products and uses

Based on the assessment of the selected candidate, this position may be adjusted based on fit to a High - Level Operations Manager Position which will adjust the pay range.