General Manager

Ryder System Alburtis , PA 18011

Posted 2 months ago

Position Description

The Grp Mgr Logistics GLM DM is typically responsible for multiple customer logistics accounts, one large customer or one large customer site with $7M to $10M in operating revenue. It includes the management and improvement of services provided to the customer(s), as well as the development and implementation of customer performance measurements. The position is responsible for leading, guiding, educating and directing Customer Logistics Managers (CLM), Logistics Managers (LM), and/or Senior Logistics Managers (SLM) to be highly effective in a Lean culture. The GLMI role is the driver of the continuous improvement culture and responsible for cultivating operational excellent capable talent. This position has Profit and Loss responsibility for assigned account(s). May be responsible for leading new start-ups, as necessary. All work is subject to review by the GLM II/DCL and Ryder Corporate Process Owners such as Finance, Human Resources, Safety, etc. Error could result in customer dissatisfaction, loss of inventory, loss of profit, safety or security incident



  • Bachelor's degree in business, logistics, supply chain or minimum of 8 years relevant work experience

  • Master's Degree in related field preferred

  • Six (6) years or more experience in Supply Chain, Logistics, warehouse or industry related field. Demonstrated experience in developing and implementing complete logistics solutions and project management skills

  • Four (4) years or more of supervisory experience

  • Three (3) years or more experince in Profit & Loss preferred

  • One (1) year or more experience with customer interaction

  • Six (6) years or more of prior experience in leading teams in LEAN work environment preferred

  • Excellent problem solving skills

  • Excellent oral and written communication skills with demonstrated leadership capabilities

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

  • Strong organization, analytical and computer skills

  • Able to create/develop an inclusive and engaged work environment across the enterprise

  • Ability to effectively manage Profit & Loss statements and drive improvement with the use of data

  • Demonstrated knowledge and understanding of Warehouse Operations/Solutions and Distribution Management (advanced level)

  • Knowledge of Lean principles, systems and tools (advanced level)

  • Knowledge of Warehouse Management Systems (WMS) (advanced level)

  • Knowledge of OSHA (advanced level)

  • DOT and Hazmat knowledge may be required based on the account (advanced level)


  • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results

  • Manage one or more customer account(s) to meet established metrics and performance expectations. Manage the customer relationship and identify potential opportunities for business growth

  • Manage the profit and loss statements for assigned location(s) and implement actions as needed

  • Supervise, develop and manage performance of assigned employees and maintain a positive employee relations environment at assigned account(s)

  • Maintain a proactive safety program within the account(s) consistent with company policy in order to provide a safe and secure work environment

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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General Manager

Ryder System