General Manager-Retail

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration.  Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike.  We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs.  As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.

The Position: The General Manager (GM) for our King Arthur Baking Store is a dynamic leader, passionate about retail customer service and able to drive results. The manager is responsible for overseeing the daily operations of the retail pop-up and future long-term store. The GM blends business acumen and operational knowledge to drive retail results while building a high-performing team. They achieve sales and profitability goals while delivering an exceptional customer experience. The GM leads a team of employees, manages store operations, and develops strategies to improve overall business performance. The work schedule includes a mix of days, evenings, weekends, and holidays to meet the operational needs of the store.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Fairfax, VA; Onsite daily

Essential Duties and Responsibilities

• Ensure an exceptional customer experience by promoting KABs mission to inspire and share the joy of baking by consistently delivering outstanding customer service, managing a highly motivated team, and fostering a welcoming and inclusive store environment.

• Manage the hiring, evaluation, motivation, and recognition of store employees.

• Develops and implements plans to drive topline sales and profitability; inspires team to achieve sales plans

• Work with the Inventory Planning, Merchandising & Visual Merchandising teams to ensure the store is fully stocked and aligned with KAB merchandising guidelines.

• Manages expense and payroll budgets; builds and optimizes retail team schedule

• Supports delivery of training across product knowledge, baking knowledge, company values, sales, and customer service; holds self to the high level of knowledge in these areas

• Develop and execute marketing plans and events to drive traffic and sales for the retail store.

• Engage with the local community to promote the store, building strong relationships.

• Support with store opening tasks, such as vendor coordination, recruitment and staffing, new store opening marketing and awareness building, logistics and inventory management for store opening, and the post-opening analysis of store performance, opportunities for improvement, and customer feedback.

Education and Experience

• Minimum of 5 years of experience in retail management, with at least 2 years in a general manager role

• Passion for baking

• Enthusiasm for retail and a customer-centric mindset

• Proficient in POS systems and MS Office Suite (Word, Excel, Outlook)

• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.

Competencies

• Leadership: Inspires, guides, and motivates the team to achieve high performance, fostering a positive and productive work environment through effective communication, delegation, and conflict resolution.

• Results driven: Consistently achieves and exceeds performance targets by setting clear goals, demonstrating accountability, and proactively addressing challenges to drive business success. The environment can be fast paced, requiring the ability to multitask and manage multiple priorities effectively.

• Team collaboration: Ability to work collaboratively with cross-functional teams (such as marketing, merchandising, operations) to achieve store and baking school goals.

• Relationship-building: Builds and maintains strong, positive relationships with customers, employees, and community stakeholders to foster loyalty and drive store success.

• Financial acumen: Strong financial knowledge and skills, ability to analyze financial reports to identify sales and expense trends, variances, and opportunities for improvement.

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements

• This role consistently uses standard office equipment

• Use hands to handle, control, feel objects, tools and controls

• Stand/sit for extended periods of time

• Stretch, reach and bend

• Ability to regularly work in an environment where food allergens may be present

• Ability to regularly touch and taste food products which may contain allergens

• Work environment

• This role operates in both a professional office environment where work is performed at a desk and a dynamic retail store environment, which requires regular interaction with customers, staff, and merchandise.

• It includes handling and organizing products, which may involve lifting and carrying items up to 20 lbs.

• May be exposed to varying noise of a retail environment

• Safety

• Understands that safety is the responsibility of everyone at the organization

• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately

• Engages in safety and compliance training programs and encourage 100% team participation in same

Supervisory Responsibility

• Manages a retail team

Travel

• 5% Occasional travel may be required for training sessions, meetings, or other business needs.

Uniform

• Business casual.

Environment

• Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle

• Educates oneself on KAB environmental campaigns

• Strives to continually improve and implement new processes to reduce our environmental impact

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

There's room at our table for you!  Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

• Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.