General Manager

General Manager (Retail/Health/Wellness)

L5 Be Well LLC, dba Restore Hyper Wellness, is seeking a General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you.

As a General Manager, you'll play an integral role in driving the Restore culture. You'll have the opportunity to build your own team, train and coach them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people feel better so they can do more of what they love.

Responsibilities

People Management

• Lead performance management activities with each team member (8-10 in total), including setting goals, ongoing coaching, career development, and performance reviews.

• Assist in hiring and developing high-performance employees

• Oversee onsite onboarding and the training of new employees

• Ensure 100% completion of all required ongoing training (monthly and annually) per Restore compliance standards.

• Enforce store policies, procedures, and productivity standards.

• Monitor and formally document staff performance/behavior with the support of the HR Department.

• Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.

• Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for.

• Conduct and attend regular staff meetings and 1:1's to communicate promotions, goals, trends, and other relevant information.

Sales & Marketing

• Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.

• Maintain a strong local presence through partnerships with community and business organizations.

• Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore's services.

• Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.

• Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.

• Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.

• Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads.

• Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.

• Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand.

Operations Management

• Maintain a safe, clean and secure environment for all guests and staff.

• Continuously improve operational execution through attention to detail and adherence to operating and safety standards.

• Communicate any equipment maintenance or construction needs to lead and help oversee repairs.

• Accept guidance and collaborate with your supervisor to ensure optimal store performance and staff development.

• Ensure an exceptional store experience that engages and retains customers.

• Be flexible with your schedule - you'll work hours based on business needs and store operating hours. This will include some weekends and holidays.

• Make timely and effective decisions regarding customer service issues.

• Daily reporting of appointments, revenue, and inbound/outbound calls.

• Report all safety and medical incidents through formal in-store communication and to the corporate team.

Qualifications

• You have at least three to five years of management experience.

• You love the fast-paced retail lifestyle and have a proven track record of sales.

• You're passionate about fitness, athletic achievement, and general health and wellness.

• Your verbal and written communication skills are on point.

• You're a numbers person and can deliver action plans based on key metrics.

• You're tech-savvy and have experience processing payroll and creating employee schedules.

• You embrace a leadership role and are also a strong team player.

• You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.

• You get joy and fulfillment from helping people feel better and live healthier lifestyles.

• You place importance on ethics and integrity and exhibit this every day.

• You have earned a High School Diploma; Undergraduate Degree preferred

• You be eligible to work in the US for any employer

We Offer…

• Competitive Salary

• Bonus opportunities based on store performance objectives

• Access to complimentary and discounted in-store services

• Opportunities for growth

• Paid Time Off

• Health Benefits

• Fun and Friendly environment

More About Us

Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can DO MORE of what they love in life.

Learn more about us here: https://www.restore.com/