General Manager (Resorts/Janitorial Services)

Owens Realty Services Lake Buena Vista , FL 32830

Posted 2 months ago

Job Description:

General Manager (Resorts/Janitorial Services) (24753005)

Lake Buena Vista, FL, United States of America

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Established in 1990, Owens Realty Services is a full-service commercial brokerage, investment, management, maintenance, housekeeping and environmental services company. Our comprehensive roster of services efficiently and economically manages the operation of sophisticated real estate investment portfolios, residential apartment and condominium complexes, government buildings, educational facilities, corporate campuses, high-profile venues and family entertainment parks in both the public and private sector. Owens Realty Services affiliates with significant industry associations to stay on the forefront of the development of new management models, marketing strategies, maintenance techniques and industry product lines. We integrate industry best practices to achieve the highest quality of service delivery for our clients.

With an emphasis on customized management plans, our services result in maintaining the maximum life cycles for critical capital investments, a healthy and clean environment for all building tenants and visitors, as well as substantial cost savings. Owens Realty Services saves our clients, on average, approximately $1.00 per square foot in operational cost savings.

Owens Realty Services portfolio includes over 25 million square feet of first class, high profile facilities in Connecticut , Florida, North Carolina and New York with a value of more than $8 billion in real estate net worth and $30 million in gross annual revenue. With over 1,000 industry professionals company-wide, our organization continues to experience extraordinary growth attributed to our overwhelming commitment and dedication to the absolute best and most innovative services in the industry.

Job Skills / Requirements

Job Title: General Manager of Resort Operations

Shift: 3rd shift

FLSA: Exempt

Under the direction and leadership of the Senior Executive team, the General Manager of Resort Operations has the responsibility for directing custodial operations for the Disney Resort locations to ensure client satisfaction, operational consistencies and efficiencies, workplace safety and account profitability.

Responsibilities will include:

  • Oversight of the day-to-day operations and 3rd shift Disney Resorts staff

  • Overall accountability for key areas including staffing, safety, planning, budgeting, supplies and compliance

  • Serve as department lead for all safety initiatives, programs, and issues in an effort to reduce workplace injuries and general liability exposure

  • Manage relationships among the clients and field managers and ensure that identified goals are addressed in timely manner

  • Support and advance Company's overall strategic direction

  • Hold Site Managers responsible for achieving operational, financial, safety, and workplace goals

  • Responsible for ADP scheduling of hourly employees

  • Daily inspections of public areas, including kitchens, to ensure scope of work is being completed

  • Provide updates to Senior Executive team on account related statistics

  • Work with the HR & Recruiting teams to ensure adequate staffing levels, payroll practices, and employee training are in place for each Resort location

  • Provide input and implement planning around employee retention efforts

  • Follow the Company's accounting and finance procedures

  • Manage client relations and expectations

  • Manage adequacy of on-hand supplies

  • Other duties as assigned

Job Abilities & Skills:

  • Maintains a professional demeanor when interacting with other departments

  • Excellent communication and customer service skills, including proficiency in written and verbal communications

  • Attention to detail and organization

  • Ability to multi-task in a fast-paced work environment

  • Past experience in commercial kitchen cleaning

  • Knowledge of health and safety codes related to Florida food and beverage regulations

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Education Requirements (Any)

High School Diploma or Equivalent

Associates Degree

Bachelors Degree

Additional Information / Benefits

Our employees experience a dynamic and rewarding place to work. We have a reputation for outstanding customer service, professionalism, teamwork, and exceeding client expectations. We consider the employees of Owens Realty Services and Owens Facility Services to be one of our most valuable resources. Our employees treat others in a friendly and courteous manner and have respect for other employees, tenants,visitors and our clients property.

We look for employees who will:

  • Strive for professional excellence in the performance of their jobs

  • Understand and support the company's direction

  • Provide superior service to our customers and employees

  • Be flexible, innovative, and responsible to change

  • Manage human and financial resources wisely

  • Be a team player, helping others to succeed

  • Encourage open communication throughout the company

  • Treat all individuals with dignity and respect

  • Have pride in and sell Owens Realty Services to others

  • Be energetic and excited about their field of work and of others around them

  • Be able to go above and beyond what is expected of them

  • Be involved and enveloped in the entire business of our company

Owens Realty Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan

This is a Full-Time position

Travel is required consistently

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General Manager (Resorts/Janitorial Services)

Owens Realty Services