General Manager

Property

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description

Welcome to the Virginia Guest House, a 214 room hotel and conference center on the beautiful campus of the University of Virginia. This property is scheduled to open in late January 2026. This highly anticipated and ideally located property in the Pyramid Global Hospitality portfolio offers a vibrant and exciting atmosphere for guests, faculty and students.

As a member of our team, you'll be part of a culture that values hospitality, teamwork, and professional growth. Whether you're in guest services, housekeeping, or food and beverage, you'll have the opportunity to develop your skills in a supportive and welcoming environment.

We are committed to fostering a workplace where employees can thrive while delivering exceptional service. If you're passionate about hospitality and looking to grow in a people-first culture, Virginia Guest House is the perfect place to build your career. Join us today and be part of something special.

Overview

What a great opportunity to lead the team at the newly built Virginia Guest House Hotel and Conference Center on the beautiful campus of the University of Virginia! This unique property has 214 guest rooms and 25,000 sf of event space. There will be a full-service restaurant, Grab and Go Cafe, and an amazing Rooftop Bar. The highly anticipated opening date is expected to be late January 2026.

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities:As the General Manager, you will be responsible for the opening and positioning of the property, overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Opening Experience:

• Organize, direct, plan, execute, and celebrate every step of the hotel and conference center's pre-opening activities.
• Build a talented, collaborative, and engaged team.
• Create a strong positive culture commited to exceeding the expectations of every guest and associate.

Strategic Leadership:

• Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the resort and work towards achieving them.

Team Leadership:

• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including front office, food & beverage, housekeeping, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the hotel's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

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Qualifications

To succeed in this role, you should have:

• A proven track record as a successful leader in a hotel General Manager role.
• A minimum of 7 years of progressive hospitality management experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
• Full-service hotel with extensive meeting/event space and F&B experience required.
• Strong owner relationship skills.
• Experience with university/state owned properties preferred.
• Extensive public relations and community involvement skills required.
• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

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Compensation Range

The compensation for this position is $210,000.00/Yr. - $230,000.00/Yr. based on qualifications and experience.