General Manager Pffg Club

Planet Fitness Portsmouth , OH 45662

Posted 2 weeks ago

Position: General Manager

FLSA Status: Exempt (Salaried)

Location: PFFG, LLC Club

Reports to: Regional Manager

Special Requirements

  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

  • Must obtain Tanning Certification within time frame required by company.

  • Must be able to attend occasional off-site meetings

  • Minimum 46-hour work week

SUMMARY DESCRIPTION

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

ESSENTIAL DUTIES AND RESPONSBILITIES

The following duties are typical for this classification however this is not intended to be an all-inclusive list and employee may be required to perform additional or different duties from those noted below as directed by their manager:

  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

  • Must obtain Tanning Certification within time frame required by company.

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

  • Cross train Assistant Manager in all GM activities to ensure they are prepared to cover for GM when out and take on new GM role within organization.

  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

  • Staff Management

  • Schedule staff and ensure all shifts are covered.

  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

  • Administration and processing of all weekly/bi-weekly employee payroll.

  • Resolve employee issues or concerns.

  • Manage disciplinary/termination activities.

  • Prepare timely payroll submittals each Monday morning ensuring that all employees have properly recorded their time in TimeTender. Be proactive in all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate all member requests, issues and questions.

  • Ensure prompt opening/closing of gym. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

  • Ensure safety of employees, members and club property.

  • Determine and communicate equipment repair in a timely manner

  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

  • Authorize expenditures and refunds. Make daily bank deposits.

  • Prepare all HR related forms and send to Corporate Payroll Team.

  • Track statistics and reports (weekly, monthly, and annually).

  • Provide backup support for any employee who is absent.

QUALIFICATIONS AND REQUIREMENTS

  • Superior customer service skills, preferably in the fitness industry.

  • Experience working as an Assistant Manager at Planet Fitness, is recommended

  • Exceptional leadership, diplomacy and communication skills.

  • Ability to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Hard working, enthusiastic and energetic!

  • Basic computer proficiency (Microsoft Suite)

  • Strong problem resolution skills.

  • High school diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

  • Must obtain Tanning Certification within time frame required by company.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Physical: Primary functions require sufficient physical ability and mobility to walk, and stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs); and to verbally communicate to exchange information. Occasional travel required for off-site meetings. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Accounts Manager

Aaron's

Posted 5 days ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 Shining Star Ventures d/b/a Aaron's sales and lease is hiring for a Customer Accounts Manager! At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customers one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today! *Starting salary $35,000, plus bonus + commission opportunity. Job Duties Manage the Collections Process - Act as a customer counselor by discussing benefits of timely lease agreement renewal payments - Monitor and recommend payment frequency changes to the General Manager - Confirm customer identification, collect money and obtain customers' signature on lease agreements - Contact customers who have not renewed their lease agreement(s) - Monitor the accuracy of customer classifications according to customer payment history and habits Customer Care and Service - Maintain customer contact over the phone and through field visits - Update customer information to maintain accuracy Achieve Monthly Account Goals - Help set and achieve renewal goals Other Duties - Facilitate non-renewal returns when needed - Clean and certify merchandise in the Quality Assurance Center for all returned items - Review and close lease agreements with customers Position Requirements Routine lifting, loading, and "dollying" heavy merchandise of 50 pounds or more Demonstrate good communication and interpersonal relationship skills, including exemplary telephone etiquette Exhibit outstanding organizational skills Maintain professional appearance Maintain solid, safe driving skills and the ability to legally drive a Company Truck Other tasks as assigned by the General Manager As a Customer Account Manager at Aaron's, you will have access to a comprehensive benefits package. All Customer Account Managers must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's and comply with the Aaron's Driver Qualification Policy. All CAMs will undergo a drug screen and criminal background investigation prior to beginning employment. A job performance reference check is also required. Franchised Aaron's Stores are independently owned and operated. Benefits may vary from Franchise to Franchise. EEOC Aaron's Portsmouth OH

General Manager Pffg Club

Planet Fitness