General Manager

Summary

Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and

customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient

leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include

the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures

compliance with all federal, state and local laws and ethical business practices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.Provide quality

products to our customers by building a system of quality with team members, which ensures each delivered product meets

Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers

concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations

and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available

tools including the Operations Manual and Team Member Handbook.Actively recruit customer focused team members,

maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer

expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations

and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary

action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and

customer focused; and build an atmosphere of teamwork, energy and fun.Manage sales goals against budget and prior

year by providing prompt and friendly customer service; building check averages through team member training on products

and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local

restaurant marketing and creating a positive presence in the community.Manage profit goals against budget and prior

year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by

accurately utilizing the PROFIT System. Develop and implement appropriate plans to resolve unfavorable trends and enhance

profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the

restaurant's computerized inventory system to meet sales demands and minimize loss.Manage company's assets by

ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and

security standards at all times; oversee preventative maintenance and repairs when necessary.

Position Qualifications. To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect

how a person accomplishes the duties and responsibilities of his/her job.Critical Thinking: Defines and

resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains

objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or

reasoning to drive business forward.Customer Focused: Commits to meeting the needs and expectations of the

organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer

service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).Developing

Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit

individual needs, assesses strengths and development needs of team members and provides opportunities for

growth.Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task

to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives

amidst shifting priorities.Initiative: Takes action proactively; addresses issues or opportunities without

supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do"

attitude.Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions

and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their

needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.Managing

Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to

guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively

to meet goals.

Functional SkillsBasic accounting including invoice reconciliation, debit and credit review, financial

statement analysis

Cash management skills

• Inventory Management

• Staff Scheduling

• POS Systems

• Money Handling

• Fast-Paced Experience

• Advanced Knowledge of Cash Registers/ Money Handling

• Food Safety

• Food Preparation

• Safe Food Handling