General Manager

Papa John's Zebulon , NC 27597

Posted 1 month ago


General Manager

Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.


  • Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

  • Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.

  • Manage sales goals against budget & prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

  • Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss. Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Key Ingredients

  • High School diploma or GED required.

  • Serv-Safe/Local or State Food Service Certification preferred

  • Two years restaurant management or supervision experience preferred

  • Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive

  • Pizza experience preferred

  • Execute cash management duties with POS and Shift Reports. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss. Manage company's assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times

  • You must be hard working, team-oriented, friendly, honest and have great customer service skills.

  • Reliable transportation to and from work

  • Ability to lift 50lbs

  • Ability to lead a team with no supervision and build an atmosphere of teamwork, energy and fun

  • Ability to work with phones, computers, fax machines and copiers

  • Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery

  • Communicate, train and promote quality standards to team members

  • Professionally and promptly, respond to all customer concerns or issues.

  • Strive to make Papa John's a leader in its market


  • Paid Time Off

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • 401K

  • Employee discount

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Sonic Drive-In

Posted 4 months ago

VIEW JOBS 8/24/2022 12:00:00 AM 2022-11-22T00:00 <p>This position is with Great American Hospitality, LLC., a Sonic franchisee.</p><p>It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, sport a cool uniform.</p><p>As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.</p><ul><li><p>Essential General Manager restaurant job duties are listed below:</p></li><li><p>Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops</p></li><li><p>Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards</p></li><li><p>Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices</p></li><li><p>Performs restaurant opening and/or closing duties</p></li><li><p>Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels</p></li><li><p>Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures</p></li><li><p>Completes and maintains all drive-in restaurant employment related records and payroll records</p></li><li><p>Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.</p></li><li><p>Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints</p></li><li><p>Interview and hire restaurant crew and management team members to achieve proper staffing levels</p></li><li><p>Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends</p></li><li><p>Develop and implement a marketing plan</p></li><li><p>Additional General Manager Requirements:</p></li><li><p>High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred</p></li><li><p>Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision</p></li><li><p>Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays</p></li><li><p>Knowledge of recruiting, interviewing and selection practices</p></li><li><p>Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations</p></li><li><p>Leadership and supervisory practices and skills; effective verbal and written communication skills</p></li><li><p>Basic accounting and computer skills</p></li><li><p>Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems</p></li><li><p>Problem solving, decision-making and conflict-resolution skills</p></li><li><p>Willingness to abide by the appearance, uniform and hygiene standards at SONIC</p></li></ul><p>Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!!</p><p>All that's missing is you, so APPLY TODAY!</p><p>SONIC and its independent franchise owners are Equal Opportunity Employers.</p><br> Sonic Drive-In Zebulon NC

General Manager

Papa John's