General Manager - Ontario Region

Reporting to the President, the General Manager has responsibility for the profitability of two locations in Ontario and sets the strategic direction for each location. The responsibilities are categorized into four areas: financials, sales/marketing, people management, and operations.

RESPONSIBILITIES

Financials

• Full accountability for the profit/loss of the Acton and Sudbury locations.

• Develop goals and implement short and long-term strategic plans for each location, ensure attainment of branch goals, and achieve annual targets.

• Prepare annual branch operating budgets and sales targets and monitor actual levels against budget levels throughout the year.

• Work with the President to ensure the achievement of financial targets.

• Prepare and monitor annual and monthly sales, gross margin, and expense budgets for branch operations.

• Plan and establish systems to control expenses at the branch location.

• Ensure adherence to corporate policies and procedures.

Sales/Marketing

• Provide the strategic direction to achieve and maintain an efficient inside sales and administration team and a productive outside sales force.

• Develop and implement short- and long-term strategic plans for the region based on National strategies, and ensure attainment of company sales goals, profitability in the product lines, and increased market share.

• Provide direction to the Sales Manager for the implementation of regional sales strategies (marketing, sales, and merchandising plans), and ensure alignment with national business strategies.

• When required, maintain high personal visibility with key accounts by accompanying sales representatives on customer calls, and by building a strong direct strategic relationship with identified key accounts tied to our National Account strategies.

• In cooperation with the Corporate Credit Manager, assess risks related to existing and target accounts, and support efforts for corrective action where required.

• Lead the way for instilling excellent customer service, gaining efficiencies, and increasing sales and gross margins.

• In collaboration with National services, provide guidance on sales functions for pricing strategies, market coverage, and key customer meetings.

People Management

With six direct reports performing the day-to-day functions, the General Manager is indirectly responsible for approximately 75 employees in two locations.

• Create and maintain a positive, productive, and transparent work environment and team atmosphere.

• Manage and develop direct reports.

• Conduct performance assessments regularly.

• Address employee issues fairly and consistently, working closely with Human Resources.

• Develop constructive and cooperative working relationships with others and maintain them over time.

• Lead the negotiations for collective agreement bargaining.

• Maintain positive and productive relations with the union representatives.

Operations

Warehouse Operations

Provides strategic direction to achieve and maintain an efficient and safe warehouse, while meeting customer service levels and achieving inventory integrity in collaboration with National Services.

• On an ongoing basis, works with the Operations Manager and Branch Supervisor to review operating procedures to achieve and maintain customer service order levels.

• Ensure processes are in place to review invoices, work orders, and demand forecasts to estimate peak delivery periods and to staff accordingly; and if necessary, recommend adjustments for operating hours.

• Ensure compliance with WCB regulations and Doman safety guidelines are met.

• Ensure ongoing benchmarking to other operations internally and externally to ensure we are optimizing our resources and maximizing service to our customers.

Facilities Management

• Responsible for upkeep and security of buildings and warehouses.