General Manager Of EMS Transport

DETAILS

King of Prussia, PA

Posted 4 days ago

Employment Type

Full time

Type

Regular

Title: General Manager of EMS Transport

Employment Type: Full-Time

Schedule: Full-time; flexibility required for evenings and weekends based on operational needs

Pay Range: $125,000-$145,000 annually

Benefits: Comprehensive benefits package including Medical, Dental, and Vision insurance (with company contribution), Generous Paid Time Off, 401k, and opportunities for professional development.

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Position Overview:

As a General Manager of EMS Transport at Ambulnz by DocGo, you will lead the operational oversight of our EMS Transport division. This role demands a high-performing leader adept at managing complex operations that include revenue generation, profit and loss accountability, client relationship management, and strategic business development. The ideal candidate is proactive, emotionally intelligent, and possesses a natural talent for forging strong, trust-based relationships both within the company and externally in the marketplace.

Responsibilities:

• Assume responsibility for the market's financial performance, including revenue, EBITDA, and cash flow management.

• Uphold exceptional service standards for all internal and external stakeholders, ensuring superior customer satisfaction.

• Foster a workplace environment that emphasizes professionalism, integrity, and teamwork.

• Direct oversight of Operations Directors and other key management personnel.

• Act as the primary point of contact for operational team queries and concerns.

• Deeply understand the service area, current operations, and contracted facilities to enhance service delivery.

• Function as the crucial link between field operations and the Communication Center.

• Guide and develop staff through mentoring, performance evaluations, and targeted disciplinary actions aimed at fostering a team-oriented culture with positive outcomes.

• Maintain up-to-date knowledge of local, regional, and national EMS regulations.

• Collaborate closely with the Communication Center and Fleet Department to optimize daily operations.

• Analyze operational data and reports to identify trends and develop actionable strategies for improvement.

• Ensure strict adherence to all employment laws and actively support the company's diversity and equal opportunity goals.

• Serve as a knowledgeable resource for all field employees and undertake additional duties as necessary.

Qualifications:

• High school diploma or equivalent; bachelor's degree in business, healthcare, or appropriate field of study preferred, or equivalent experience

• Minimum of four years in general supervisory experience, with a proven track record of successfully managing large teams

• Extensive experience in managing a multi-million-dollar operations budget, ensuring cost-effective resource allocation and financial efficiency

• Minimum of six years of experience in emergency medical operations leadership, with comprehensive client management expertise in the EMS industry

• Strong leadership skills demonstrated through effective team management and the ability to foster professional development and high performance among team members

• Driving record in compliance with company policy regarding insurability

• Current valid EMT or Paramedic Certification, as well as all other licenses and certifications required by field personnel

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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