General Manager Of Concessions- Dignity Health Sports Park

Levy Sector

Position Title: General Manager Of Concessions

Pay Range: 70,000 to 85,000

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Job Summary

The General Manager of Concessions will lead the team who creates unforgettable experiences. As General Manager of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities

• Ensuring the recruitment and training of team members in our standards and procedures

• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results

• Driving engagement within the concessions department

• Ensuring point of sale updates and regular maintenance checks are completed

• Completing calorific analysis of menu items in partnership with the culinary team

• Ensuring the timely implementation and communication of promotions

• Ensuring compliance with all Payment Card Information rules

• Implementing concessions Production Sheet to ensure accurate production and minimal wastage

• Conducting progressive coaching with team members

• Completion of monthly financial reporting and action planning

• Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment

• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

• Completion and processing of alcohol incident logs to identify recurring issues or trends

• Holding pre-shift meetings to set the tone for events

• Support team member orientation training

• Oversee service standards during events to ensure a high level of the guest experience

• Ensuring accurate end of month inventory completion

• Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events

• Managing and resolving guest complaints

• Managing team member incidents/accidents and following all required reporting procedures

• Conduct monthly safety training for team members provided by the LPC

• Managing team member scheduling in line with demand forecasts

• Verifying payroll, entering gratuities

• Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings.

• Responsible for the accurate and timely completion of month-end inventory for the concessions department

• Completing building walkthroughs during events

• Working with location partners to manage the implementation standards agreed through sponsorship deals

• Supporting other locations/properties, as needed

Skills and Experience

• 5+ years of experience in a food and beverage operational position

• Bachelor's degree in hospitality management is preferred

• High level of computer literacy

• Passion for hospitality, food, and retail

• Excellent interpersonal and stakeholder management skills

• Able to work evenings and weekends, as dictated by event schedule

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

Job Summary

The General Manager of Concessions will lead the team who creates unforgettable experiences. As General Manager of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.\

Detailed Responsibilities

• Ensuring the recruitment and training of team members in our standards and procedures

• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results

• Driving engagement within the concessions department

• Ensuring point of sale updates and regular maintenance checks are completed

• Completing calorific analysis of menu items in partnership with the culinary team

• Ensuring the timely implementation and communication of promotions

• Ensuring compliance with all Payment Card Information rules

• Implementing concessions Production Sheet to ensure accurate production and minimal wastage

• Conducting progressive coaching with team members

• Completion of monthly financial reporting and action planning

• Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment

• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

• Completion and processing of alcohol incident logs to identify recurring issues or trends

• Holding pre-shift meetings to set the tone for events

• Support team member orientation training

• Oversee service standards during events to ensure a high level of the guest experience

• Ensuring accurate end of month inventory completion

• Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events

• Managing and resolving guest complaints

• Managing team member incidents/accidents and following all required reporting procedures

• Conduct monthly safety training for team members provided by the LPC

• Managing team member scheduling in line with demand forecasts

• Verifying payroll, entering gratuities

• Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings.

• Responsible for the accurate and timely completion of month-end inventory for the concessions department

• Completing building walkthroughs during events

• Working with location partners to manage the implementation standards agreed through sponsorship deals

• Supporting other locations/properties, as needed

Skills and Experience

• 5+ years of experience in a food and beverage operational position

• Bachelor's degree in hospitality management is preferred

• High level of computer literacy

• Passion for hospitality, food, and retail

• Excellent interpersonal and stakeholder management skills

• Able to work evenings and weekends, as dictated by event schedule

Apply to Levy today!

Levy is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app

• Associate Shopping Program

• Health and Wellness Program

• Discount Marketplace

• Employee Assistance Program