General Manager Of Client Alignment, Care At Home

Mcbee Associates Overland Park , KS 66204

Posted 4 months ago

The General Manager, Client Alignment is responsible for the ownership of a book of business for Netsmart. This individual will oversee a team of Client Alignment Executives (CAE) who are responsible for managing relationships with Netsmart's existing clients in Post-Acute communities, specifically Care at Home. Care at Home includes Home Health, Hospice, Private Duty, and Palliative Care services. The General Manager of Client Alignment is accountable for the health of all clients in their community and for working with their team to create strategic plans with C-Level contacts. These plans are designed to maximize the value realization of solutions and services, thereby minimizing attrition. This individual will grow, develop, and manage their CAE team and assist in the same with Netsmart clients. A critical success factor will be to ensure a client's health and satisfaction with Netsmart offerings.

Responsibilities:

  • Leadership

  • Develops and leads high performing team of Client Alignment Executives

  • Provides mentorship and critical feedback in a way that inspires its recipient to commit and improve their skills and capabilities

  • Creates development plans to continue to grow expertise and skillset of Client Alignment Executives

  • Leverages performance management and sales process management tools to assess and review team members

  • Market Expertise

  • Acts as reliable resource to Client Alignment Executives and Netsmart Associates to provide value-add market knowledge relevant to the Care at Home community.

  • "Product" Functional Expertise

  • Demonstrates expertise on Netsmart portfolio of solutions and services

  • Educates clients on the Netsmart portfolio and aligns our solutions and services to client initiatives

  • Communicates the value of all Netsmart solutions and services

  • Client Planning

  • Ensures clients are receiving the full value of all implemented Netsmart solutions to maximize client satisfaction and minimize attrition.

  • Actively works with Client Alignment Executives to establish strategic plans with key clients

  • Reliable resource to Client Alignment Executives and clients to position Netsmart solutions within the shared roadmap or strategic plan to drive pipeline

  • Netsmart "Navigator"

  • Project Sponsor for Netsmart consulting activities

  • Works with the sales team during the sales process to help drive new opportunities

  • Effectively teams with Client Development, Operational teams, Consulting, Lines of Business Managers to bring the right resources to the Client Alignment effort

  • Relationship Management

  • Develops and maintains positive relationships with client team members including C-Level across several complex clients

  • Works proactively with clients to ensure we have a healthy relationship and they are realizing value from Netsmart solutions and services

  • Lead Generation

  • Supports the translation of the roadmap/strategic client plan into defined opportunities in the sales pipeline

  • Task Coordination

  • Sponsors cross-functional initiatives that Netsmart and the client are working on that may involve many different stakeholders and the client.

  • Supports Client Alignment Executives through the resolution of issues that may arise with a client, including support cases that need to be escalated, invoice / finance issues, consulting project challenges, etc.

  • Leverages CRM tools to maintain accurate account information and history.

Qualifications:

Education

  • Requires a Bachelor's degree or equivalent combination of experience and education.

Specialized skills and knowledge

  • Strategic Account Management

  • Team leadership, development, motivation, and teaching

  • Presentation and communication skills verbal, written, and remote communication

  • Experience with enterprise healthcare software solutions

  • Enterprise software implementation experience

Experience

  • 10 years of industry experience within Home Health and Hospice arena

  • 5 years people management experience

  • Have created and maintained relationships as the primary point of contact for C-suite engagement.

  • Project leadership experience

Business Acumen -- Skills and Abilities:

  • Microsoft Word

  • Microsoft Excel

  • Microsoft PowerPoint

  • Microsoft Outlook

  • Microsoft Exchange

  • CRM experience, Salesforce preferred

Travel:

Up to 60% domestic travel is expected for this position.

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Alignment Executive Public Sector West

Netsmart

Posted 7 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Summary: Managing a territory in the west, The Client Alignment Executive is responsible for managing an assigned group of health and human services State clients in Public Sector. This includes sale of Netsmart Software products including licenses, maintenance, consulting and hosting services to meet and exceed key business measurements for our Clients. This individual will grow, develop and manage Netsmart clients. They will work with these clients to create and maintain long-term client relationships. A critical success factor will be to ensure a client's health and satisfaction with Netsmart offerings. Responsibilities will include generating new business with current clients through alignment plans that utilize Netsmart products, consulting and hosting services. He/she will analyze the policy and tactical needs of their clients and use this information in creating client roadmaps. Responsibilities: * Accountable for Netsmart Client Alignment Executive targets including licenses, maintenance, hosting, solutions and services * Proactively manages Public Sector Clients and closing opportunities using extensive process knowledge and health and human services and software product expertise * Cultivate relationships that include C-Level leaders (Department heads, Administrators, Commissioners, Bureau Chiefs, CIOs) and business counterparts to ensure growth of the client relationships and software transformational opportunities * Meet with State clients and established alignment plan parameters to build and nurture the relationship and assist in identifying further opportunities * Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value * Leverages cross Netsmart solutions and market knowledge to create lasting client relationships * Effectively teams with the Client Development, Netsmart Community Practice Leaders, Lines of Business Managers, and Operational teams to bring the right resources to the client alignment effort * Identifies new client business development opportunities and communicates them to the Public Sector and Client Development teams Requirements: * 4 or more years of software sales experience or relevant Public Sector experience * 4 or more years of experience selling enterprise software applications ore relevant Public Sector experience * Human Services, health and/or welfare organizations in Public Sector * Up to 70% travel required * Demonstrable success in leading and managing significant account growth for clients * Bachelor's Degree Preferred Skills: * Managed multiple human services clients * Worked with service organizations giving guidance in enterprise software deployments * Current health and human services relationships * Experience leveraging service delivery for State or government clients * Passion for developing, growing and sustaining revenue relationships with clients * Professional certifications are advantageous Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment. Netsmart Overland Park KS

General Manager Of Client Alignment, Care At Home

Mcbee Associates