General Manager

Motivate Sherburne , NY 13460

Posted 5 months ago

Are you passionate about making Columbus a better place to visit, live and move around in? Motivate LLC seeks an energized and experienced leader to manage our bike and scooter share operations in Columbus. This person will report directly to the Eastern Regional General Manager and will be responsible for all aspects of the Columbus operation, including a heavy emphasis on P&L management and managing the team.

About Motivate

Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.

We're offering an opportunity to work with the most passionate, creative and proven team in this emerging, dynamic industry that is transforming cities around the globe.

About the Role

  • Lead all aspects of system operations including managing an operations team of 20+

  • Constantly assess and improve how to run a world class operation

  • Lead the delivery and growth of new bike and scooter share product offerings; such as pedal assist and dockless bikes

  • Measure, manage, and deliver against Service Level Agreements (SLAs) in relevant program contract documents

  • Manage, mentor and energize team

  • Establish a positive two-way communication with field staff, sourcing feedback and fresh ideas from staff and sharing initiative plans and objectives with the field operations team

  • Collaborate with operational leads in other Motivate markets to incorporate and further develop standard methodologies in Columbus

  • Develop and run a yearly operational budget, including monthly reporting on profit and loss

  • Conduct regular analyses and make operational recommendations

  • Pilot operational initiatives and report and assess the effectiveness

  • Effectively communicate standard operating processes and procedures across the whole operational team.

  • Ensure sound operational data reporting, including input / output, and automation

  • Source and lead sub-contractors as required

About You

  • You have an undergraduate / graduate degree in business, operations, engineering, or related field

  • You have 5 or more years of customer focused operations background, including experience managing field or logistics operations

  • You are a skilled project manager with an entrepreneurial spirit and a knack for bringing the best out of people

  • You are data-driven, and you have experience turning analysis into action by designing solutions based on best practices, adapted for unique operating environments

  • You are an excellent communicator, both written and verbal, who can handle contending priorities and not let things fall through the cracks.

  • You have experience working with the P&L and budget of a business

  • You understand are always looking for ways to gain efficiency or reduce costs.

  • You are highly with data analysis tools such as Domo or Excel

  • You have excellent interpersonal skills, including oral communication and visual presentation creation

  • You are an organized thinker, with the ability to self-direct and to adapt to changing deadlines

  • You thrive in a high-pressure, high-visibility, start-up environment

  • You are truly passionate about operational excellence

Bonus Points

  • Supply chain experience

  • Technical and mechanical aptitude and innovation

  • Experience with warehouse operations

  • Working knowledge of Columbus geography/street layout

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