Mcdonald's Plymouth , MN 55447
Posted 2 weeks ago
General Manager (Full- Time)
The General Manager Position contributes to McDonalds
success by leading a team of crew to create and maintain the McDonalds
Experience for our customers and crew. The store manager is required to exercise
discretion regularly and customarily in managing the overall operation of the store.
A majority of time is spent supervising and directing the workforce, making
staffing decisions (i.e., hiring, training, evaluating, disciplining,
discharging, staffing and scheduling), ensuring customer satisfaction and
product quality, managing the store's financial performance, and managing
safety and security within the store. The incumbent is responsible for modeling
and acting in accordance with JADT Food Group LLC guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include
but are not limited to the following:
Leadership
Setting goals for the work group, developing organizational capability, and modeling how we work together:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions
thereafter to keep store operating to standard and to set a positive example
for the store team.
customer service.
store team to implement them to meet operational and organizational objectives.
delegates appropriate responsibilities and practices to store crew to ensure
smooth flow of operations.
store environment and key business indicators to identify problems, concerns,
and opportunities for improvement to provide coaching and direction to the
store team to achieve operational goals.
Planning and Execution
Developing strategic and operational plans for the
work group, managing execution, and measuring results:
maintain store operational requirements.
discretion to filter communications to the store team. Communicates clearly, concisely,
and accurately to ensure effective store operations.
Ensures adherence to applicable wage and hour laws for nonexempt crew and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Labor
Scheduling, RDM Development, cash management and inventory management.
include Human Resources, FRED, @MCD and others.
address trends and issues in store performance.
Development & Team Building
Providing crew with coaching, feedback, and developmental opportunities and building effective
teams:
challenging goals to improve partner performance. Manages ongoing crew
performance using performance management tools to support organizational
objectives.
Challenges and inspires crew to achieve business results.
Develops and maintains positive relationships with crew in the organization by understanding and addressing individual motivation, needs and concerns.
Ensures crew adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as
well as by finding new, creative, and effective methods of recognition.
team resulting in an environment where the crew are valued and respected.
Required Knowledge, Skills, and Abilities
Demonstrated experience at building community relationships
Ability to communicate clearly and concisely, both orally and in writing
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are always achieved
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Core Competencies
Puts the customer first
Has a relentless focus on the customer. Understands
what the customer wants and how to best deliver the experience. Works well with
others Listens and communicates well with others within and outside of
McDonalds. Creates a team environment that is positive and productive.
Leads courageously
Takes personal responsibility to do the right thing
and persists in times of challenge or uncertainty. Adapts quickly to change and
makes timely, thoughtful decisions.
Develops continuously
Continuously seek opportunities to improve self and
others. Leads with trust, honesty, and commitment to hire, coach and develop
partners to achieve their potential.
Achieves results
Understands what drives overall business success and is accountable to prioritize and
deliver quality results. Demonstrates knowledge of core products and processes
to get results. Anticipates obstacles and takes action to prevent or minimize
their impact.
Benefits Offered :
A Generous Paid Time off Plan
Medical, Dental , Vision, + more!
401 K
Tuition Assistance
Free Meals
….. and more !
Mcdonald's