General Manager, Margaritaville

Universal Orlando Hollywood , CA 90028

Posted 3 weeks ago



The General Manager for Margaritaville

  • City Walk Food will be responsible for the overall operation of the venue, including, but not limited to, the efficient and profitable operation of the venue. This position will directly supervise a team of supervisors and managers and operate a high volume concept in the mixed use entertainment venue.

In the General Manager role, this position will be responsible for the implementation of strategic planning and optimizing restaurant profitability; candidates must also be passionate about quality, cleanliness and guest service standards. The ability to create and foster a cohesive team is a critical piece of this role. Candidates must exemplify excellent planning, delegation, mentoring and coaching skills.

This position will be instrumental in executing strategic plans, while championing guest satisfaction, employee motivation and positive fiscal results. The position will be accountable for achieving all annual operating profit goals through driving sales, developing and retaining exceptional talent and driving operational excellence.

Essential Functions

  • Maintain aggressive efforts to achieve or exceed budgeted sales and profit goals.

  • Consistently achieve operational excellence

  • Management of food, beverage and labor costs through proper and hands on monitoring of all policies and procedures.

  • Ensure the highest quality food, beverage, service, sanitation, safety and retail standards are maintained.

  • Communicate restaurant results with Senior Management with recommendations for improvement.

  • Strictly enforce all cash handling procedures, purchasing and receiving procedures and accounting policies.

  • Assist in recruitment, training, developing, coaching, and evaluating employees and Assistant Managers in all aspects of business.

  • Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment

  • Ensure high Team Member and Guest Engagement

  • Promote company's mission and values

  • Performs other duties as assigned.


  • Lead and support management team in training and coaching their staff for "Best in Class" service standards

  • Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor and profitability

  • Exceed annual operating profit targets


  • 5-7 Years: Retail and/or food & beverage management required; or equivalent combination of education and experience.

  • Thorough knowledge of MS Excel, Word, PowerPoint and POS systems

  • Ability to work rotating schedules, holidays, weekends and nights

Desired Characteristics

  • Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers.

  • Must have experience in the development and implement of strong SOPs to drive consistency and quality of product and guest services.
    Must be experienced in partnering with culinary team on menu development, culinary and understanding of product quality control tools and metrics.

  • Must have experience in leading projects (seasonal promotions, new restaurant projects, remodels, infrastructure projects, etc.) from start to finish with proven track record.

  • Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.

  • Ability to achieve results through the flawless execution of strategies and objectives.

  • Excellent management skills in leading a diverse team and working under tight and fast track deadlines.

  • Strong P&L experience, command of budgeting and costs controls

  • Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.

  • Ability to effectively communicate across all lines of business, and with all levels of management.

  • Strong organizational, planning, delegation, mentoring and coaching skills.

  • Ability to deal well with ambiguity and constant change.

  • A strong passion for delivering the highest quality of guest service.

About Us

Experience Universal Studios Hollywood - where every day is an opportunity to take action, a chance to have fun. We bring to life the ultimate Hollywood entertainment experience with the world's largest movie studio and heart-pounding rides, shows and attractions. Here, your individuality helps movie-making magic meet real life thrills to inspire memories that last a lifetime. Therefore, we strive to attract the best talent across a range of positions from hourly guest service to professionals. You are encouraged to bring the passion, energy and creativity that will make a difference to the thousands of families and friends who explore our universe every day. Get ready for an epic adventure at a place where you can be Universally You

  • Universal Studios Hollywood , the Entertainment Capital of L.A.


NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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