General Manager - Louisville, KY

$21/hr + Monthly Bonus + GENEROUS BENEFITS!! *401k Company Match, Up to 5 Weeks PTO + More!

Apply NOW or EMAIL wtepper@llflooring.com your resume, location and contact number for IMMEDIATE consideration!

What You Will Do:
The General Manager has total store P & L accountability and is responsible for the day-to-day and long-term operations and financial success of a retail flooring business with an emphasis on delivering consistently positive results. The General Manager is responsible for leading, planning and directing a team of store associates and is accountable for all functional areas of the store, including driving sales, overall store financial performance, and execution of company initiatives, staffing, inventory control, and compliance with company standards. The General Manager is responsible for the daily sales floor activities, the selling process and customer service and for assisting in the execution of warehouse/stockroom and sales support duties as required and is considered a "key carrier" position and is responsible for opening and closing the store and routine handling of bank deposits. The General Manager is accountable for setting the standards and expectations for all aspects of the store, but will often delegate tasks or operational activities to others and will supervise, inspect, train, and/or coach associates in order to accomplish all store sales and operational goals and customer service standards. General Managers will partner with Regional Managers to drive results and positive outcomes on a daily, monthly and annual basis.
What We're Looking For:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
Job Duties and Responsibilities:

Set expectations and provide leadership, coaching and oversight for a team of sales and sales support associates dedicated to driving revenues and committed to providing outstanding customer service.
Manage the daily operation of a store including but not limited to; sales, gross margin, customer service, safety, inventory control, expense management, merchandising, promotional events, training, associate relations, scheduling, opening/closing, alarm response, cash management, SAP, and facility maintenance.
Ensure proper inventory levels, by product, to maximize sales opportunities.
Achieve sales plans, gross margin, profitability goals as well as all operational standards on a daily basis.
Recruit, hire and develop an outstanding diverse sales and service focused staff to meet Company operating and sales objectives. Work with associates to create training and development plans, identify career opportunities and maintain a store staff succession plan.
Establish personal and individual associate sales goals and set performance expectations for each associate. Review results and provide feedback and coaching on a daily basis to ensure success.
Address all store performance management and associate relations issues in a timely and effective manner.
Utilize proper business processes, sales techniques, and planning tools; conduct competitive shops of the competition and identify process improvements focused on driving sales with new and existing customers.
Establish a store culture and climate of inclusiveness and respect where associates adhere to the highest standards of ethical conduct, teamwork and cooperation; foster an environment of open communication.
Set the standard for customer service provided by associates and focus on driving associates' sales by ensuring they are embracing all sales processes, including the "Secret Sauce" and the "Customer Journey".
Timely and accurate completion of all required reports, paperwork and maintain accurate financial records (e.g. reconcile daily cash report). Ensure/verify completion of daily bank deposits, audits and check sheets.
Ensure associates are aware of and comply with all laws, policies, safety standards, procedures and OSHA requirements. Immediately address and/or report violations; follow the letter and the intent of all policies.
Build productive, collaborative working relationships with the store team as well as with other Lumber Liquidators stores, third party vendors (installers) and corporate business partners.
Ensure all associates have completed required components of Company training programs and are adequately trained in all departmental functions. Act as a coach and mentor for associates.
Resolve customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company within the four-wall accountability.
Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Conduct audits as required; take corrective and preventative action as necessary.
Ability to multi-task, prioritize and delegate tasks and duties to store staff in a complex retail environment.
Lead by example by adhering to the Company Code of Business Conduct (Ethics) at all times.
Sets up and maintains regular and promotional event signage and sets and maintains plan-o-grams.
Answers phones, makes required sales calls, greets/acknowledges all customers, responds to customer inquiries and addresses all customer service issues in a professional, timely and efficient manner.
Achieves personal sales goals and helps ensure achievement of store sales and profitability goals, accessory and installation goals as well as operational metrics; demonstrates excellent product knowledge.
Assists in maintaining clean, organized and safety compliant showroom, warehouse and support areas.
Assists in receiving/shipping and warehouse duties as required.
Prepares customer orders for pick-up and delivery and assists in the loading and unloading of product.
Maintains supplies and completes cleaning, maintenance, and sales support duties as required/assigned.

What You Need to Succeed:

Five to eight years of related sales/retail/customer service experience; minimum of three years of direct managerial experience (developing, leading teams and/or managing associates)
Experience recruiting, assessing, selecting and developing associates, preferably in a retail environment
Must possess a valid driver's license and acceptable driving record (Required)
Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.
Effective project management and time management skills.
Well rounded budget management and retail math skills.
Proactively assist team members, managers and associates. Step in and help when and as needed.
Manage special projects and perform other duties as assigned.
Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.
Change Management

• Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
  Detail Oriented

• Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.

WORK SCHEDULE

In general, a General Manager's work week consists of 5 days which will include Monday, Tuesday, and Saturday, occasional Sundays when required (company meetings or special sales events), plus two other days within the same work week. This store will be closed on Sundays. General Managers routinely work up to forty-four (44), and sometimes more, hours per week based on business, staffing and customer needs.
General Managers are expected to be regularly involved in store opening and closing as well as working some Sundays, evenings and holidays as required by staffing and business needs. Occasional travel may be required.
Periodically, General Managers may find it necessary to arrange their schedule to fill store staffing gaps due to associate absences, scheduled Paid Time-Off, special/promotional events or other business demands.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and does not change the "at-will" relationship. Lumber Liquidators reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions or concerns.
LL Flooring is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable state or federal law.
Physical Demands
Lifting / Carrying Requirements
Standing
C
10 lbs. or less
F
Walking
C
11 - 20 lbs.
F
Sitting
O
21 - 50 lbs.
O
Hand/Finger Dexterity
C
51 - 80 lbs.
O
Reach

• Outward
  O
  Over 80 lbs.
  N
  Reach

• Above Shoulder
  O
  Push / Pull Requirements
  Climb

• Ladder Use
  O
  10 lbs. or less
  F
  Crawl
  N
  11 - 15 lbs.
  F
  Squat or kneel
  O
  16 - 40 lbs.
  O
  Bend
  O
  41 - 80 lbs.
  O
  Twist
  O
  Over 80 lbs.
  N
  N (Not Applicable)

Activity is rarely required or is not applicable to this occupation.
O (Occasionally)
Required up to 33% of the time (0 to 2 ½ hours/day)
F (Frequently)
Required between 33% to 66% of the time (2 ½ to 5 ½ hours/day)
C (Constantly)
Required more than 66% of the time (5 ½ hours or more/day)
Customer Focus

• Establish and maintain effective customer relationships. Seek to understand customer needs and deliver solutions that meet customer expectations.
  Accountability

• Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
  Collaboration

• Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one's own.
  Instill Trust

• Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
  Business Insight

• Identifies trends, opportunities and threats and uses this knowledge to strategically guide actions. Apply knowledge of business and the marketplace to advance corporate initiatives.
  Plans and Aligns

• Plans and prioritize work to meet commitments aligned with corporate goals. Anticipates problems. Develops contingency plans. Tracks and manages progress of work.
  Attracts and Develops Talent

• Attracts and selects diverse and high caliber talent to meet the teams' needs. Closes talent gaps by recruiting and developing the right balance of internal and external candidates. Places a high priority on developing others through coaching, feedback, exposure, and stretch assignments. Aligns associate career development goal s with organizational objectives to plan developmental moves.
  Situational Adaptability

• Adapt approach and demeanor in real time to match shifting demands of different situations. Readily adapts personal, interpersonal, and leadership behavior.
  Change Management

• Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
  Detail Oriented

• Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
  Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and other laws, policies and procedures. Immediately reports all concerns to the appropriate party.