General Manager - Los Angeles

Why join us?

Knoll uses modern design to connect people to their work, their lives, their world. Since 1938, we have been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Knoll General Manager is responsible for the management of all activities within the Shop. The Knoll D&D serves as a retail environment and as community centers for design, inviting constant interaction between the customer, our furniture, and our team. Knoll General Managers work strategically to maximize their Shop revenue and efficiently manage all aspects of sales and merchandising. General Managers grow their people-management abilities every day as they handle hiring, sales coaching, team development and employee relations in partnership with Human Resources and area and regional leadership.

What you will do:

You will have opportunities to lead teams, reach goals, build relationships, and own your Shop's business every day as you:

• Develop, lead, and motivate team through consistent coaching, feedback, and training.

• Manage the full life cycle of talent acquisition and management for Sales Associates and Shop Leads including promoting open Shop positions on LinkedIn and other candidate facing social channels.

• Drive sales and service through team management, including goal setting, coaching, training, accountability, and recognition.

• Manage performance issues of sales team members.

• Ensure the Shop represents the best in design by utilizing visual directives, presentation, and general housekeeping standards.

• Lead team on weekly trade and home visits.

• Lead team in creating floorplans, design presentations and product trainings.

• Ensure all Shop procedures are followed in order to maximize profit and manage expense control goals (e.g., scheduling and managing Shop shipments, controllable expenses, and supplies).

• Resolve employee relations issues of sales team members in partnership with HR.

• Maintain a positive and productive work environment.

• Build positive working relationships with Shop team, Area Manager and Regional VP in order to share business insights, best practices, and develop strategies to grow the business.

Does this sound like you?

This might be you if you have the following experience, skills, and abilities:

• Background in interior design or architecture preferred.

• Minimum 5 to 7 years of retail management experience, a proven track record of successful leadership and an in-depth knowledge of the retail industry.

• Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.

• Demonstrated design skills and a passion for the design profession.

• Ability to adhere to high personal performance standards; integrity, business ethics and the desire and ability to continuously learn.

• Ability to build relationships and trust with direct reports, peers, and Shop clientele.

• Financial literacy, business acumen and ability to manage budgetary responsibilities.

• Experience with a POS system and proficiency with MS Office software, Gmail, web navigation and 3-D rendering programs.

• Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.

Who We Hire?

Simply put, we hire everyone. Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $88,600.00 - $111,750.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.