General Manager

The General Manager is expected to manage staff and foster a positive work environment. Responsible for training and managing inside sales force on all things sales-related. This includes being a lead sales representative on the counter to monitor the staff and ensure customer satisfaction.

Responsible for branch operations, i.e., quality assurance, personnel, sales, inventory, and gross margin. Implements and maintains sound management policy regarding the selection, direction, and motivation of employees and directs the total care, custody, and control of physical assets of the branch.

Essential Job Duties:

• Goal setting to exceed budget for location.

• Motivate team through leadership and leading by example.

• Instill in all employees the desire to provide APO customers with excellent service, courteous treatment, and quality products.

• Working counter as a lead sales representative.

• Overall management of sales personnel concerning customer service, and product issues.

• Increase customer count by actively searching, recruiting, and developing new target customers.

• Organize outbound sales calls to existing, new, and potential customers.

• Interact with customers to determine better service needs and implement changes accordingly.

• Address customers' complaints, issues, or concerns.

• Assist in the development of promotional materials to enhance product sales.

• Superior knowledge of company product literature and be able to convey product information and availability to customers.

• Supervises all warehouse personnel, assigning tasks and duties daily, i.e., shipping and receiving of inventory and proper storage of parts.

• Help manage the reduction of returns and allowances through training and development of sales representatives and customer relationships.

• Responsible for recruiting, training, developing, and motivating all sales and warehouse personnel within the branch.

• Manage human resources by hiring, administering disciplinary action as necessary, terminating, and reassigning personnel to appropriate tasks as required.

• Processing end-of-day procedures and daily bank deposits.

• Review all financials for correctness; compare to budget and take appropriate actions as required.

• Review daily reporting on business metrics and ensure all operational procedures are in line with company standards.

• Manage business operations, including inbound freight, inventory counts, and inventory control following all policies and procedures to maintain inventory accuracy; including receiving all products into the system, and controlling and auditing vendor issues.

• Monitors accuracy of bin maintenance, stocking, and order pulling to ensure customer satisfaction.

• Maintain the physical condition of the entire branch to reflect cleanliness, efficiency & organization.

• Ensuring all equipment is properly maintained -Order pickers, forklift, etc.

• Monitors expense budgets for equipment repair and maintenance and overall building expenses.

• Working relationships with all departments pertaining to APO branches.

• Maintain compliance with all Federal, State, and Local laws, statutes, and regulations, as well as all Company policies and procedures.

• Manage the process of complying with all safety standards and requirements to assure a safe and hazard-free workplace.

• Assumes all other duties as assigned