General Manager

ABOUT US

Fire Safety and Protection LLC Boston is a leading provider of fire and life safety services. We offer inspection, maintenance, repair, design, and installation on a variety of systems for commercial, industrial, institutional, and governmental facilities. The company is led by veterans of the fire and life safety industry. www.fire-sp.com

Job Description:

The General Manager is a dynamic Fire and Life Safety industry professional who possesses strong people management skills, exceptional communication abilities, and financial management expertise, with experience in the fire alarm and low voltage industry, as well as other fire and life safety experiences. The ideal candidate will be familiar with the territory, possess robust technical knowledge, strategic thinking capabilities, a solid work ethic, seasoned business acumen, and outstanding communication skills to motivate a team of Fire Alarm and Low Voltage Technicians. NICET/SET certifications are required. To excel in the General Manager role, one must communicate professionally with customers and staff, aiming for mutually beneficial outcomes. The General Manager is expected to navigate the team through challenges with a resolute and optimistic attitude, addressing issues that impede the efficient and triumphant achievement of company and territorial objectives. Additionally, the General Manager is responsible for fostering within the team a culture of professional growth, health, safety, and a commitment to customer service excellence.

Education & Certifications:

• NICET/SET certifications in either Water Based Systems Layout and/or Fire Alarm.

• Additional Inspection (Sprinkler or Fire Alarm) certifications a plus.

• Associate or Bachelor's degree in Business, Engineering or Related Field.

• Continuing education courses a plus (AFSA, NFSA, NAFED, AAFA, etc.).

Experience Required:

• MUST have managed a branch or held an Operational Leadership position -- not open to first-time managers.

• Must be able to provide specific and verifiable examples of branch performance improvements, including financial and cultural.

• Ideal candidate will have experience in various industry roles to fully understand branch operations, i.e. someone who progressed from installer or inspector to designer, Project Manager, Sales, and management roles.

• Preference for those who have spent time in the local market and is familiar with local regulations, authorities having jurisdiction (AHJs) and those who have a strong local network.

• Preference for candidates who have worked in both small "owner/operator" and large "corporate" settings, possessing the understanding of the intricacies of operating in both.

• Bonus if experienced working for a Private Equity backed company and has managed the integration of new acquisitions.

Skills Required:

• Change Management, Process Mapping and Improvement.

• Capability to handle and keep productive a wide spectrum of behavioral diversity.

• Strong Leadership skills with a demonstrated capacity to guide a team toward achieving objectives.

• Ability to cultivate a positive work environment.

• Promotion of teamwork and collaboration.

• Effective communication across all organizational levels, from field to corporate.

• Responsibility for supervising daily operations, including utilization (production), procurement, process optimization, quality control, and resource management.

• Skilled in contract negotiations, comprehension of contracts, and understanding the nuances of all vantage points.

• Clear understanding of industry Codes & Standards and various fire protection systems within the industry.

• Understanding of regulatory compliance.

• Values and recognizes the significance of upholding a robust safety culture.

• Problem-Solving abilities - autonomously identifying problems and issues, investigating and determining root causes, implementing solutions, remediating and reporting.

• Ability and commitment to be consistently present and engaged, even if not physically everywhere, 'first in, last out' mindset.

• Financial acumen and insight into branch profit and loss, and understanding the impact of decisions on financial outcomes.

• Proficiency in budgeting and forecasting.

• Development of strategic plans to achieve FSP's goals within their market.

• Focus on customer satisfaction as a priority, recognizing its critical impact, and value communication, exceptional service delivery, and addressing concerns promptly. Understand what makes a difference by interacting with customers and by soliciting customer feedback.

Other Requirements:

• Demonstrates unwavering commitment to ethical business practices, upholding the highest standards of integrity and professionalism.

• Possesses a 'Win at all costs' attitude, believing in teh success of their branch and dedicating the necessary hours to ensure smooth operations.

• Driven by relentless energy, consistently striving for excellence in all job related aspects.

• Technologically advanced with software (excel, CAD, etc.).

• Curiosity - always asking questions and eager to learn.

• The ideal leader will combine strong technical knowledge with strategic thinking, a robust work ethic, exceptional business acumen, and excellent communication skills.

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits:

Company paid benefits:

• 50K Basic Life/AD&D Insurance

• Long Term Disability

• Employee Assistance Program

• Paid Time Off (PTO)

• 7 Paid Holidays

Voluntary Benefits:

• Medical, Dental, Vision

• Voluntary Life/AD&D

• Voluntary Short-Term Disability

• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness

• 401k Retirement Plan (Traditional & Roth)

• Referral Bonus

Professional Development:

FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry. As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.