General Manager

Krystal Hendersonville , TN 37075

Posted 2 months ago

Our Restaurant General Managers balance being a great leader with delivering WOW service to our guests. Krystal GMs understand the importance of providing great energy for restaurant teams and the guest, while focusing on restaurant operations. Our leaders focus their time in developing people, creating great guest experiences, being a brand champion, business planning and maintaining the facility.

Essential Responsibilities

Develop People

Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)

  • Creates a great energy in the restaurant and sets the team up for success

  • Empowers the team through Yes I Can

  • Communicates effectively and engages the team in regular huddles

  • Coaches and motivates the Shift Leaders, Assistant Managers and the team

  • Recruits and develops top grade talent

  • Demonstrates commitment to goals and inspires others to deliver excellent performance

  • Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools

  • Serves those they lead through behaviors, actions and decisions

Create Great Guest Experiences

Creates a fresh, friendly and fast service experience so good the guest can't wait to come back to Krystal

  • Serves as a role model to create WOW guest experiences

  • Sets clear expectations and creates a welcoming work environment

  • Takes actions to solve and celebrates guest feedback

  • Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

Serves as the face and voice of the brand in the restaurant and community

  • Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events

  • Builds and leverages community relationships to drive business and maximize catering program opportunities in the community

  • Champions and implements company-wide promotions, product launches and product samplings

  • Ensures the team executes and measures the impact of local promotions

Business Planning

Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

  • Responsible for developing and maintaining Krystal 9 operating systems

  • Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met

  • Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs

  • Reviews inventory efficiencies to create product (truck) orders

  • Reviews inventory and evaluates food costs

  • Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records

  • Creates, communicates, implements and follows up on operations and financial action plans.

  • Analyzes sales and labor results throughout and after each shift

  • Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

Ensures the restaurant is a safe, sanitary and appealing place for everyone

  • Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations.

  • Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational

Required Knowledge, Skills and Abilities

  • Excellent people leadership and guest service skills required

  • Ability to work in a fast paced environment

  • Ability to communicate effectively with guests, team members and Above Restaurant Leaders

  • Ability to resolves issues in compliance with Krystal standards

  • Available to work all shifts, weekends and holidays

Education and Experience

  • Must have high school diploma or equivalent

  • Minimum of 3 years management experience

Physical Demands

  • Must be able to lift up to 50 pounds of force frequently to move objects

  • Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds

  • Consistently handles product preparation

  • Ability to kneel and follow proper lifting procedures

  • Consistently lifts for product preparation, stocking and inventory

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Gold's Gym International, Inc.

Posted 1 week ago

VIEW JOBS 9/26/2022 12:00:00 AM 2022-12-25T00:00 <p>General Manager</p><p>Management Duties:</p><ul><li><p>Properly manage and maintain gym operational budget</p></li><li><p>Responsible for overseeing the sales process and systems</p></li><li><p>Manage, monitor, and evaluate the performance of all gym-related managers.</p></li><li><p>Monitor the hiring, training and scheduling of all gym level staff.</p></li><li><p>Train and mentor subordinates</p></li><li><p>Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.</p></li><li><p>Responsible for managing disciplinary actions involving all gym level employees.</p></li></ul><p>Operational Duties:</p><ul><li><p>Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.</p></li><li><p>Provide effective decision making regarding customer service issues.</p></li><li><p>Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.</p></li><li><p>Responsible for ensuring that the facility is clean and operationally sound.</p></li></ul><p>Job Qualifications:</p><ul><li><p>High School diploma with five years professional experience. College degree preferred.</p></li><li><p>Fitness industry experience preferred but not required.</p></li><li><p>Be promotionally-oriented and have the ability to direct sales through company required outreach programs.</p></li><li><p>Strong customer service orientation with proven results.</p></li><li><p>Understanding of performance metrics including P&amp;L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Entrepreneurial spirit with open, participative leadership style and drive for excellence.</p></li><li><p>Strong work ethic, integrity, and professional demeanor.</p></li><li><p>Associate or Bachelor's degree in business or related field with two years of management experience preferred.</p></li><li><p>Current CPR Certification</p></li></ul><p>Today Gold's Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world. Always at the forefront of the fitness revolution, Gold's Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates. We also offer signature classes which include GRIT, P90X, and RIP 60.</p><p>Gold's Gym is growing and looking for new team members to help us redefine strength. We'll challenge your skills, talents and abilities and reward your every success. Ask yourself if you have what it takes. Become an active participant in our growth and you'll share in the rewards for your efforts.</p><br> Gold's Gym International, Inc. Hendersonville TN

General Manager

Krystal