General Manager

Krispy Kreme Nashville , TN 37201

Posted 2 months ago

Overview

Overview of Position:

General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.

Responsibilities

Principal Duties and Responsibilities:

Guest Service

  • Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction

  • Serving as a role model for customer-first behaviors according to company standards

  • Building a team of customer-focused employees through coaching and performance management

  • Handling difficult customer situations professionally

  • Handling any customer complaints/concerns

  • Responding to customer inquiries on a timely basis

  • Ensuring all products meet Krispy Kreme quality standards

  • Conduct store tours

  • Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

  • Supervisory

  • Supervising store operations

  • Ensuring all of the store's physical property is in good condition

  • Conducting or delegating opening and closing responsibilities

Sales

  • Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling

  • Achieving business plan objectives and profitability according to store operating plan and established financial goals

Production

  • Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance

  • Understanding the production process and maintaining a schedule that guarantees high quality and output

  • Understanding and implementing store quality control procedures

  • Coordinating production schedules to meet customer demands and to minimize labor hours

  • Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

  • Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.

  • Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

  • Overseeing proper upkeep of store facility and equipment

Personnel

  • Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing

  • Build a team of customer-focused employees and foster teamwork

  • Demonstrate leadership in employee development

  • Communicating to store employees and enforcing all store policies, standards, and practices

  • Scheduling

  • Performance reviews with employees

Accounting

  • Ensuring maximum profitability and sales growth in all store functions

  • Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

  • Completing required corporate reporting documentation, both financial and operational

  • Managing company resources responsibly including inventory control

  • Managing financial duties

  • Protecting company assets

  • Maintaining a resourceful budget and controlling all costs and expenses

  • Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions

  • Payroll

  • Follow company cash handling procedures & policies

  • Accounting tasks such as counting and depositing revenues

Leadership

  • Communicating and modeling company standards and policies

  • Implementing efficiently and effectively directives from store, corporate, and divisional management

  • Developing and maintaining store organization to promote efficient operations

  • Interfacing with corporate office personnel

Qualifications

Essential skills and Experience:

  • High school or GED required

  • Complete Krispy Kreme GM Development course

  • Must perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training Workbooks

  • Experience with sales, management, production, and customer service

  • Strong communication, organizational, and leadership skills

  • Pleasant disposition, sociable, accommodating nature, and enthusiasm

  • Self-motivation, creativity, and adaptability

  • Basic computer, telephone, and fax knowledge

  • Must be at least 21 years of age

  • Must meet Krispy Kreme driving standards (three year clean driving)

  • Pass a pre-employment drug screen and criminal background check

  • Must have availability to work weekends.

Nonessential skills and Experience:

  • Post Secondary Education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying Writing Bending Stooping Grasping Standing Climbing

  • Twisting Sitting Filing documents Walking Driving

  • Sweeping Lifting Pushing/pulling Using telephone and fax machines

  • Communicating with customers and co-workers

Physical Requirements

  • Lifting up to 75 pounds occasionally

  • Physical activity is sporadic

  • Involves periodic travel

Visual/Audible Acuity Requirements

  • Must be able to meet requirements for a driver's license.

Working Conditions:

  • The worker is subject to inside and outside environmental conditions.

Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Five Guys

Posted 5 days ago

VIEW JOBS 11/12/2018 12:00:00 AM 2019-02-10T00:00 Like the bottom bun of a burger, Five Guys offers a solid foundation! At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach! If you can lead, inspire, and challenge yourself and others to do better every day, then we want to speak with you! You will love our dynamic team environment and being recognized for your contributions to your team's success. Plus, you'll be amazed at our many opportunities to grow and develop within the Company. What's in it for you? * A fast-paced, high-energy environment * Competitive base pay and excellent potential bonus * Work with fresh ingredients and highest quality products * Amazing growth opportunities * Free Meals while you work * 401k, Medical, Dental and Vision based on eligibility Click here for a detailed description of this position Five Guys Enterprises LLC participates in eVerify. Click here for information about eVerify. Click the following links for important information about Five Guys' participation in this program and your rights. eVerify Notice of Participation - English eVerify aviso de participación - Espanol Right to Work Poster - English Derecho al trabajo en cartel - Espanol By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy. It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons. The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company. Five Guys Nashville TN

General Manager

Krispy Kreme