General Manager

J.F. Shea Aliso Viejo , CA 92698

Posted 7 months ago

Shea Properties Find Awesome.

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 8,600 apartment units and 4.9 million square feet of commercial space in California, Colorado and Washingtonand an amazing pipeline of future projects

Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea's Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit. Learn more about us on and follow the VIEW ALL JOBS link to apply.


The General Manager's primary focus is to ensure that revenue and profit targets are met, outstanding service levels are provided and asset value is protected and enhanced, while being able to analyze and strategize the needs of a large asset. The General Manager is responsible for the successful day-to-day management of the property and will lead, guide and motivate property staff and monitor performance and results. The General Manager will ensure that all property staff comply with company employment and safety practices and local and federal laws and regulations. The General Manager will promote a strong service culture and successful teamwork. The General Manager will strive to achieve the goals of Shea Apartment Communities and maximize the return on the owner's investment. Regional Managers will assign other duties as necessary.

The General Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

  • Oversee this 435-unit, Class-A property and maximize the physical and financial operations.

  • Ensure successful achievement of revenue, CapEx and NOI growth goals.

  • Supervise and provide leadership, support and direction to the staff. Resolve associate related issues and support team cohesiveness with positive and open communication.

  • Ensure leasing team is productive and successfully meeting/exceeding leasing targets. Review Leasing Fundamentals and all aspects of the sales process, LTS, Yieldstar, and Vaultware and report to the Regional Manager.

  • Identify training needs and mentors; ensure new hires receive the appropriate mentoring, development and onboarding.

  • Ensure all associates comply with safety guidelines and align all work practices with Shea's safety objective of zero accidents.

  • Champion Shea's mission to create "Passionate Advocates" by delivering outstanding service (as measured through annual/quarterly survey results). Ensure all associates embody Shea's service values and standards.

  • Assist in the recruitment and hiring of all property positions and mentor new team members.

  • Assist in the recruitment and hiring of all positions and ensure new associates make a successful transition into the organization.

  • Ensure leasing team is receiving timely and meaningful feedback and direction. Listen to calls, provide encouragement and recognition and review and sign-off on Leasing Fundamentals weekly.

  • Conduct effective Monthly Staff and Safety Meetings

  • Review Yieldstar pricing each morning and submit recommendations.

  • Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Apartment Communities' policy. Oversee the maintenance and archival of resident files.

  • Through regular property walk inspections and follow-up, oversee the physical condition and appearance of the property and strive to enhance the value of the apartment community by maintaining a hazard-free environment, while considering the best interests of the community. Conduct bi-monthly audits office audits and monthly exterior property inspections.

  • Prepare annual budgets. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports in an accurate and timely manner. Complete monthly revenue and expense reprojects.

  • Supervise the daily opening of the leasing office and inspection of models, market window, and "rent ready" vacants to ensure they are presentable in accordance to established standards. Maintain office in a professional manner.

  • In conjunction with the Regional Manager and Marketing Department, develop, implement and maintain a comprehensive marketing plan for the property. Prepare reports identifying competition rental rates, concessions, promotions and property changes. As directed, conduct off-site marketing to provide area businesses with information and increase traffic and occupancy.

  • Coordinate site advertising with Marketing Department and Regional Manager. Continually review and monitor advertising accuracy and productivity.

  • As directed, "shop" competition to determine sales technique, strategy and merchandising. Report findings to Regional Manager and share information with on-site staff.

  • Ensure resident service satisfaction targets are met and design and implement resident retention programs in accordance with Shea Apartment Communities goals.

  • Administer the Lease Renewal program.

  • Resolve resident complaints and direct complaints to the Regional Manager when appropriate.

  • Complete and approve Purchase Orders in accordance with company policy and procedures.

  • Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures. Supervise the control of delinquency and collection of funds. Ensure integrity of reports and processing of all legal notices (3 Day, Covenant or Quit or 30 and 60 days) in accordance with State Code and policy and procedure.

  • Manage monthly third-party billing reports and delinquency control.

  • Initiate or ensure the initiation of all necessary evictions, preparing copies, and forwarding all appropriate paperwork for legal evictions, or other legal proceedings, ensuring all eviction and legal proceedings are followed through to completion.

  • Ensure accuracy of resident move-out accounting summaries utilizing the Statement of Deposit report within the time frame designated by existing Code. Consistently audit vendor bills for services in order to be fair and consistent to resident while achieving maximum performance and value from vendor. Approve and code invoices in Avid on a daily basis.

  • Ensure insurance and contract requirements are met on vendors in accordance with Shea Apartment Communities policy.

  • Maintain proper accounting of all petty cash and special event funds.

  • Participate in staff selection process. Recruit, hire, and train all on-site staff under the approval and direction of the Regional Manager.

  • Supervise and provide support and direction to the staff. Resolve associate related issues and support team building with positive and open communication.

  • Prepare annual reviews and develop bonus goals and objectives.

  • Support and motivate staff to participate in company sponsored classes and training. Ensure compliance with all mandatory training.

  • Support industry networking and encourage direct reports to participate in industry association functions.

  • Oversee and/or conduct effective weekly sales "Leasing Fundamentals" meetings.

  • Conduct monthly goal meetings with individual associates and provide feedback and direction.

  • Attend required Fair Housing Training (annually), Harassment Training (every 18 months) and other required classes and training programs.

  • Perform other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

  • Handle on-call duties, per policy and schedule for property.

Technical/Professional Knowledge

  • Minimum five years property management experience. Record of building and leading teams, growing NOI and successfully responding to market and competitive challenges.

  • Effective oral and written communication skills; must be able to speak effectively before internal/external customers

  • Effective sales and sales management skills. Record of managing high-performing leasing/sales teams.

  • Strong financial acumen. Ability to read and interpret financial information and identify and respond to opportunities and challenges.

  • Proven track record of effectively, training, coaching, counseling, developing, motivating, interviewing, hiring, and managing performance; ability to effectively lead by example.

  • Strong negotiation and revenue management skills.

  • Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi/YieldStar preferred.

  • Two or four year college degree preferred. High School Diploma or equivalent required. CCRM, ARM, or CAM designation(s) preferred.

Desired Competencies

  • Aligning Performance

  • Change Management

  • Business Acumen

  • Coaching

  • Building A Successful Team

  • Communication

  • Safety Awareness

  • Performance Excellence

Work Environment

The General Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The General Manager should be flexible and readily available depending on the needs of the property. Must be able to travel, if needed, 10-25% of the time.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.


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General Manager

J.F. Shea