Jersey Mike's Birmingham , MI 48012
Posted 1 week ago
Training Manager
Demonstrates a level of excellence, understanding, and commitment in accordance with both Jersey Mike's and PCR's standards of operations and training
The training manager should be demonstrating proper policy, procedure, and technique with every process, every time. It is imperative that the training manager leads by example and sets a clear understanding of expectations within stores.
Utilizes all training tools available and identifies areas of improvement, develops tools and processes to improve performance
The training manager should be equipped with any and all evaluation tools, forms, checklists, etc. during each store visit.
The training manager should be utilizing any and all appropriate checklists (in store, zenput, etc.)
The training manager should be able to identify missing training tools and/or signage (charts, forms, etc.) in stores and communicate these missing items to the appropriate teams.
Assists the operations team with identifying key players in store, develops crew members on site and provides corrective feedback if necessary
The training manager is key in developing our teams and building our benches. All stores should have a bench at all times and the training manager should be actively seeking out qualified crew members to evaluate. The training manager should be building up all crew members.
The training manager assists the DM in training of MITs.
Communicates clearly, effectively and frequently with the operations team, HR, and project manager about store visits, training events, key players, and overall store performance
Utilizes the appropriate follow up communication to keep records of visits, completed training, areas of improvement, compliance, and goals for next visits.
Manages and maintains stability and compliance within stores alongside the HR team
The training manager is responsible for conducting pre-evaluations in a timely manner, prior to corporate evaluation, and ensuring that the necessary requirements have been met (LMS, scheduling, time in store, etc.).
The training manager will confirm that the crew member scheduled for an evaluation is scheduled at the correct day and time for that evaluation to occur.
Schedules and executes structured training sessions in each store.
14' each quarter per store, varying the topic accordingly.
Updates and maintains the training calendar
Schedules pre-evaluations, 14' sessions, store visits, etc.
Assists with the communication, execution, and follow up of new policies and procedures across the company.
Performance Metrics
Stability & compliance across stores
All stores should be fully stable and compliant.
Stores that are not stable or compliant, trainers should be working with DMs to develop a plan and timeline for stability and compliance.
Bench depth and strength
All stores should have a bench that is actively evaluated and growing.
Pre-evals being completed in a timely manner
Pre-evals should be completed and documented in a timely manner. Confirmation of completion should be sent to HR in a timely manner, prior to
LMS completion
80% of crew in each store should have 100% complete
All LMS requirements for evaluations should be completed prior to scheduled date
14' Sessions
One per store, per quarter
Appropriate documentation upon completion (sign in sheet uploaded to Zenput)
Store Visits
Store visits should be scheduled and communicated with the DM of the store. Each visit should have a clear goal and
Other Job Responsibilities
Stability Calendar - assist with scheduling, completing
Site Visit Checklist
Pre-Eval Checklist
GM Training Checklist
Bench Checklist
Timesheets
Requirements
High School Diploma or GED required; College degree preferred.
Minimum of 5-7 years of experience in the fast food or casual dining industry.
Ability to travel 75% of the time.
Possesses current approved Food Safety and Sanitation Manager certification.
Ability to diplomatically resolve conflict and foster collaboration.
Knowledge of the QSR/Fast Casual industry.
Knowledge and skills in training with a record of results.
Proficient in Microsoft Office (Word, Excel, Outlook, Power Point) and able to adapt to new software, systems, and procedures easily.
New store opening experience is a plus.
Strong interest in and ability to adapt to new restaurant technologies including inventory control, labor management, DSP and CRM software.
Excellent facilitation skills: controls and commands a room, is highly interactive, and drives knowledge retention.
Ability to work independently and as part of a team.
Good interpersonal, written and verbal and communication skills.
This position can be physically demanding. The employee may be required to stand for extended periods of time, lift objects up to 40 lbs on a regular basis and do repetitive tasks with few breaks.
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