Jersey Mike's Fair Lawn , NJ 07410
Posted 2 weeks ago
Jersey Mike's Subs
Job Profile & Responsibilities
General Manager
1.) Hire and Develop Great People- "A great manager is seen not in his actions but by the actions of those he has managed."
Invest time and energy into the growth of individuals.
Get to know your crew.
Training is not a cost but rather an investment.
Treat each person regardless of age or experience as though they will be the next manager.
Go through Certifications on a weekly basis with all crew.
Goal is to have each employee "better today, than they were yesterday".
2.) Create a Positive Culture-Create a culture in which A employees thrive and C employees dislike. Should be challenging, rewarding, and fun!
Servant Leadership, Communication, and Accountability are 3 main functions needed for great store culture.
Communicate clearly the expectations of each person.
Communicate clearly the direction of the store.
Be fair.
Recognize and reward when deserved.
Challenge, develop, and grow each person.
Have fun and don't be afraid to show it.
3.) Increase Sales-Create a customer, keep a customer, grow a customer!
Wow the customer! Going above their expectations.
Implement local store marketing.
Every customer leaves happy.
4.) Decrease Expenses-Be profitable by training systems.
Review numbers weekly and know what to focus on.
Train the systems!
Train, train, train, and train again! Training is like breathing, do it constantly!
Responsibilities
Weekly GM Email
Inventory
Inventory required on EVERY Monday. Must be finished by 10:00 am on Monday. Should take 45-60 minutes to complete.
Detailed inventory report saved in "Palmer book" and on crunchtime.
All inventories will be documented on store computer and on crunchtime.
Food, paper, and labor costs calculated on every Monday morning by 10:00 am and documented on Palmerbook.
Inventory, Labor/Paper/Food %'s recorded in Palmer book every Monday by 10:00 am.
Allotted time (120 Minutes) scheduled every week for inventory and updating Palmer book, not done on "in-store" hours.
Schedule
Schedule done weekly, finished by every Thursday at 10:00 pm. Schedule should take 45-60 minutes to complete (after 1st month of grand opening phase).
Scheduled saved for John & Matt to review every week prior to posting.
Each week researched (review last weeks and last years sales) to meet labor cost (total=18%, hourly=12%).
Allotted time (45 minutes) must be scheduled to complete store schedule, not done on "in-store" hours.
Make schedule based on store needs, not employee wants. When possible meet all employee request.
Manager/assistant manager should work minimum of 5 dinners per week combined. Top 3 should be at 7 dinners per week combined.
Post schedule by Saturday morning.
Ordering
Food - food order done 1-2 times per week based on store.
Paper - paper order done 1-2 times per week based on store.
Beverage - beverage order done 1-2 times per week.
Produce
Management
Responsible for Hiring/Terminating of all employees.
No one hired without first contacting John or Matt or RM.
No one fired without going through correct steps (see binder) and first contacting John or Matt or RM.
Staffing should be done in preparation for sales and season not in reaction to sales or season.
Personally train all employees (this is ALWAYS a daily task). This will be very challenging yet very rewarding.
Train by using Systems that are already in place! (see binder) It is vital that all stores are training consistently, correctly, and uniformly.
Create a culture that rewards star employees and gets rid of below average employees. Do not keep "C" employees on our team.
Written evaluation for all employees 2 times per year. (see binder for evaluation form)
Front Line and Store Hours
All managers must complete JMMIT course and training.
Manager responsible for all daily operations including but not limited to opening checklist, manager checklist, lunch rush, after lunch checklist, dinner rush, closing checklist.
Customer Service!!! Go above the customers' expectations!
Time Requirement
5-6 days per week
45-55 hours per week
50 weeks per year
Work a minimum of 2 closings, 2 openings per week.
Vacation: The General Manager, unless advised in writing by John or Matt, will receive two (2) weeks of paid vacation. This means that you will have 100 hours per year of paid vacation time.
3 paid Holidays-Christmas, Easter, and Thanksgiving.
Store Presentation
Properly complete checklist and train others the same.
Focus on clean, fresh, fully stocked dining room, front counter, and bathrooms.
Be extremely NEAT and train others the same!
Use audit sheet for store cleaning and maintenance.
Customer Service
Know at least 25 customers by name and order.
"Man the front line!
Create a long lasting experience!
Train others how to act on front line.
Customers receive 100% of our attention; no employee to employee conversations while customers are present.
Be yourself, smile, and have fun!!!
Catering
Help create a catering database
Communicate with catering team to execute flawlessly.
Develop relationships with catering clients.
Communicate with Mikes Marketer, if one is used in your store.
Daily Sheets
Complete daily sheets and reconcile daily.
Make at least 5 deposits per week.
Update Palmer book daily.
Schedule 15 minutes per day to complete Palmer book.
Communication
Communicate with John & Matt through an open and honest relationship.
Communicate with employees through open and honest relationships.
Have Fun!!!
Jersey Mike's