Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

General Manager

Expired Job

International Coffee & Tea, LLC Santa Barbara , CA 93101

Posted 7 months ago

Before completing the application, you must click this link to complete an assessment. Any application without an assessment will not be considered.

Position: General Manager

About Us:

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf has become one of the world's largest independent and privately owned specialty coffee and tea retailers. In 1963 we opened our very first store in Brentwood, California. Today we have over 1100 stores in 31 countries as well as regional offices in Singapore and Malaysia. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, the guests and everyone we work with around the world. Passion is contagious, and we've got a serious case of it.

Our Products:

We're known for an unwavering commitment to premium quality coffee and tea, and have built direct supplier relationships with the best private coffee farms and tea estates around the world. We select only the top 1% of Arabica beans and the finest hand plucked, whole leaf tea. All of our coffee and tea blends are developed at our state of the art facility in Camarillo, CA giving us total control, for ultimate precision. Once perfected, our beverages are then prepared locally for maximum freshness. We are constantly seeking out new trending flavors, innovative development methodologies and cultural flavor influences. Over the years we have come up with breakthrough beverages like The Original Ice Blended drink, introduced back in 1989, before frozen coffee was a craze, or the Tea Latte. We are always looking to formulate the next fan favorite, making our menu ever-changing and always improving.

Social Responsibility:

We believe we are in business for more than making a profit. We want to make a difference. We have always done it this way. Back in the day, Herb Hyman, our founder, advocated for coffee growers and exporters, paying higher prices to help them grow their business. Today we are making a difference at every step of the way, from the communities we source from, to our Team Members in stores, to building a brighter future through investing in our Caring Cup Program. Our genuine care is evident from seed to cup. It's why our guests feel comfortable to be themselves and why we are serving so much more than a great cup of coffee or tea.

Position:

The Coffee Bean & Tea Leaf is seeking a General Manager. The General Manager is responsible for managing a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and Team Members. General Managers create the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles. The General Manager is responsible for leading all Team Members in the efficient and profitable operation of The Coffee Bean & Tea Leaf store to which he/she is assigned.

Responsibilities:

Product:

  • Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards

  • Ensures that all customers are educated on our products and services, by demonstrating their understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends

  • Tastes products on a per shift basis for quality assurance

  • Will provide guidance and actively set an example for Team Members, ensuring that all Standard Operating Procedures [SOP's] are maintained and followed

Service:

  • Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly, and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items

  • Creates relationships within the community to promote the brand and their store

  • Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary

  • Maintains the established Company objectives for providing the Total Quality Experience and Customer Experience reporting

Environment:

  • Demonstrates the ability to lead, communicate and champion The Coffee Bean & Tea Leaf's Guiding Principles and Standard Operating Procedures, maintaining a positive morale and professional attitude

  • Manages a clean, organized and stocked environment and when necessary and will assist in the distribution of product shipments

  • Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Home Office as necessary

  • Ensures proper Team Member coverage, scheduling according to the needs of the business, maintaining target labor costs and matrix requirements

  • Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any Team Member incidents. Documents Team Member accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring Team Member compliance in all safety initiatives

Leadership

  • Establishes effective and positive communication amongst all Team Members. Will actively use all Training Programs in order to develop leaders amongst fellow Team Members. Must be able to prioritize projects, delegate responsibilities and possess effective problem solving/decision making abilities

  • Communicates The Coffee Bean & Tea Leaf's Vision, inspiring Team Members to perpetuate our Guiding Principles

  • Continually develops Team Members, establishing specific performance objectives, measuring Team Member performance regularly

  • Coaches and counsels Team Members for improved performance, documenting developmental plans as necessary

  • Conducts meetings as necessary to ensure a cohesive work environment

Store Operations

  • Creates sales volume growth according to established Company budgets and objectives

  • Monitors and analyzes business daily, managing a profitable operation by controlling expenses, maintaining acceptable cost percentages and inventory levels according to Company standards to grow store EBITDA

  • Plans and executes all sales promotions effectively and efficiently

  • Is accountable for all cash & media management, conducting audits as necessary

  • Maintains a clean well-merchandised store, following visual presentation plans and standards

  • Identifies staffing needs, recruiting, interviewing and hiring qualified candidates

  • Completes all necessary operational paperwork utilizing given tools as necessary

Qualifications:

  • College education preferred. 3 years retail management experience required

  • Basic computer skills required

  • Successfully completes The Coffee Bean & Tea Leaf's Manager In Training Program

  • Must be able to work overtime, including weekends, evenings and special events as needed

  • Possess and maintain valid CA driver's license; runs errands, when needed

  • Well-organized and detail-oriented and able to multi-task

  • This position will require frequent standing and use of hands and arms

  • Must be able to lift up to 30lbs and frequently bend and twist from the waist

  • Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms

  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects

  • Must be able to verbally communicate and be able to understand (read and write) English

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal Employment Opportunity and to attracting, retaining developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

General Manager rev. 10/2016Created 4/2013


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Hersha Hospitality Management, LP

Posted 2 months ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Overview Opportunity: General Manager Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. Potential Career Path Area General Manager – Regional Director of Operations – Vice President of Operations Essential Job Functions * Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. * Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. * In conjunction with sales leader, develop and implement sales and marketing plans. * Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue. * Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. * Handle associate issues appropriately and in conjunction with human resources following HHM policies. * Participate in community affairs and maintain positive public image for HHM and hotel. * Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. * Travel to attend corporate meetings, sales trips and serve on committees. * Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. * Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies. * Oversee sales department operations, and regularly participate in sales calls/client visits. * Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Perform other duties as requested by management. Position Requirements * Associate or Bachelor's Degree in Business, Hospitality or a related field. * Previous hotel management experience required. Work Environment and Context * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. * Occasional travel required. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Hersha Hospitality Management, LP Santa Barbara CA

General Manager

Expired Job

International Coffee & Tea, LLC