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Position: General Manager
Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf has become one of the world's largest independent and privately owned specialty coffee and tea retailers. In 1963 we opened our very first store in Brentwood, California. Today we have over 1100 stores in 31 countries as well as regional offices in Singapore and Malaysia. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, the guests and everyone we work with around the world. Passion is contagious, and we've got a serious case of it.
We're known for an unwavering commitment to premium quality coffee and tea, and have built direct supplier relationships with the best private coffee farms and tea estates around the world. We select only the top 1% of Arabica beans and the finest hand plucked, whole leaf tea. All of our coffee and tea blends are developed at our state of the art facility in Camarillo, CA giving us total control, for ultimate precision. Once perfected, our beverages are then prepared locally for maximum freshness. We are constantly seeking out new trending flavors, innovative development methodologies and cultural flavor influences. Over the years we have come up with breakthrough beverages like The Original Ice Blended drink, introduced back in 1989, before frozen coffee was a craze, or the Tea Latte. We are always looking to formulate the next fan favorite, making our menu ever-changing and always improving.
We believe we are in business for more than making a profit. We want to make a difference. We have always done it this way. Back in the day, Herb Hyman, our founder, advocated for coffee growers and exporters, paying higher prices to help them grow their business. Today we are making a difference at every step of the way, from the communities we source from, to our Team Members in stores, to building a brighter future through investing in our Caring Cup Program. Our genuine care is evident from seed to cup. It's why our guests feel comfortable to be themselves and why we are serving so much more than a great cup of coffee or tea.
The Coffee Bean & Tea Leaf is seeking a General Manager. The General Manager is responsible for managing a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and Team Members. General Managers create the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles. The General Manager is responsible for leading all Team Members in the efficient and profitable operation of The Coffee Bean & Tea Leaf store to which he/she is assigned.
Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards
Ensures that all customers are educated on our products and services, by demonstrating their understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends
Tastes products on a per shift basis for quality assurance
Will provide guidance and actively set an example for Team Members, ensuring that all Standard Operating Procedures [SOP's] are maintained and followed
Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly, and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items
Creates relationships within the community to promote the brand and their store
Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary
Maintains the established Company objectives for providing the Total Quality Experience and Customer Experience reporting
Demonstrates the ability to lead, communicate and champion The Coffee Bean & Tea Leaf's Guiding Principles and Standard Operating Procedures, maintaining a positive morale and professional attitude
Manages a clean, organized and stocked environment and when necessary and will assist in the distribution of product shipments
Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Home Office as necessary
Ensures proper Team Member coverage, scheduling according to the needs of the business, maintaining target labor costs and matrix requirements
Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any Team Member incidents. Documents Team Member accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring Team Member compliance in all safety initiatives
Establishes effective and positive communication amongst all Team Members. Will actively use all Training Programs in order to develop leaders amongst fellow Team Members. Must be able to prioritize projects, delegate responsibilities and possess effective problem solving/decision making abilities
Communicates The Coffee Bean & Tea Leaf's Vision, inspiring Team Members to perpetuate our Guiding Principles
Continually develops Team Members, establishing specific performance objectives, measuring Team Member performance regularly
Coaches and counsels Team Members for improved performance, documenting developmental plans as necessary
Conducts meetings as necessary to ensure a cohesive work environment
Creates sales volume growth according to established Company budgets and objectives
Monitors and analyzes business daily, managing a profitable operation by controlling expenses, maintaining acceptable cost percentages and inventory levels according to Company standards to grow store EBITDA
Plans and executes all sales promotions effectively and efficiently
Is accountable for all cash & media management, conducting audits as necessary
Maintains a clean well-merchandised store, following visual presentation plans and standards
Identifies staffing needs, recruiting, interviewing and hiring qualified candidates
Completes all necessary operational paperwork utilizing given tools as necessary
College education preferred. 3 years retail management experience required
Basic computer skills required
Successfully completes The Coffee Bean & Tea Leaf's Manager In Training Program
Must be able to work overtime, including weekends, evenings and special events as needed
Possess and maintain valid CA driver's license; runs errands, when needed
Well-organized and detail-oriented and able to multi-task
This position will require frequent standing and use of hands and arms
Must be able to lift up to 30lbs and frequently bend and twist from the waist
Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms
Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects
Must be able to verbally communicate and be able to understand (read and write) English
International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal Employment Opportunity and to attracting, retaining developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.
The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
General Manager rev. 10/2016Created 4/2013
International Coffee & Tea, LLC