General Manager In Training

Advance Auto Parts Florence , SC 29503

Posted 3 weeks ago

Career Description

Job Description

What is a General Manager?

A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.

Primary Responsibilities

  • Achieve overall store sales goals and service objectives

  • Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans

  • Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members

  • Ensure execution of all inventory and operational standards

  • Coach all Team Members to deliver on Customer expectations (DIY and Professional)

  • Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)

  • Ability to lead change management

  • Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

  • Provide DIY service including battery installation, testing, wiper install, etc.

  • Assist District/Region in other functions upon request

Success Factors

  • Friendly communication

  • Ability to locate and stock parts

  • Safety knowledge and skills

  • Ability to become ASE P2 certified or ASE ready equivalent

  • Ability to execute and train project and product quality recommendations

  • Advanced parts lookup and sourcing

  • Ability to source from numerous places including special order, FDO, second source, etc.

  • Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services

  • Ability to execute and train inventory systems and store equipment

  • Ability to execute and train POS and Parts lookup systems

  • Ability to review and analyze P&L statement

  • Ability to recruit, select, hire and develop quality Team Members

  • Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as a General Manager

  • Working knowledge of automotive systems preferred

  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management

  • Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)

  • Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent

  • Ability to review and analyze business reports, such as profit and loss statement (P&L)

  • Hold others accountable, inspect work quality and give feedback in a way that is inspiring

  • Ability to work an assortment of days, evenings and weekends as needed

  • Prior Experience that Sets a General Manager up for Success

  • 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment

  • Successful experience managing profitability; proven financial and business acumen

Education

High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred.

Certificates, Licenses, Registrations

  • Must have a valid driver's license
  • ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

AAPRTL


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Sonic Drive-In

Posted 2 days ago

VIEW JOBS 3/28/2020 12:00:00 AM 2020-06-26T00:00 It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, sport a cool uniform. \n\nAs a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience. \n\nEssential General Manager restaurant job duties are listed below:\n\tManages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops\n\tDirects and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards \n\tAdheres to and monitors employee compliance of the drive-in employee handbook, policies and practices\n\tPerforms restaurant opening and/or closing duties\n\tPrepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels \n\tMonitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures\n\tCompletes and maintains all drive-in restaurant employment related records and payroll records\n\tReinforces a customer service mentality and ensures all employees are focused on serving the customer at all times. \n\tImmediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints\n\tInterview and hire restaurant crew and management team members to achieve proper staffing levels\n\tPrepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends\n\tDevelop and implement a marketing plan\n\nAdditional General Manager Requirements:\n\tHigh school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred\n\tMinimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision\n\tRequired to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays\n\tKnowledge of recruiting, interviewing and selection practices\n\tKnowledge of federal and state labor laws as well as local health and sanitation laws and regulations\n\tLeadership and supervisory practices and skills; effective verbal and written communication skills\n\tBasic accounting and computer skills\n\tAbility to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems\n\tProblem solving, decision-making and conflict-resolution skills\n\tWillingness to abide by the appearance, uniform and hygiene standards at SONIC\n\n\nSure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!! \n\nAll that's missing is you, so APPLY TODAY!\n\nSONIC and its independent franchise owners are Equal Opportunity Employers. Sonic Drive-In Florence SC

General Manager In Training

Advance Auto Parts