PRIMARY PURPOSE: The General Manager, Premium Outlet Centers is responsible for the financial, marketing and operational performance of a designated property. Therefore, the General Manager must effectively lead a team of people driving sales and traffic to the Center while maximizing the customer's shopping experience through a safe, friendly, clean, well maintained and aesthetically pleasing environment. In addition, the General Manager is responsible for maintaining the Center's strong public image.
The successful candidate's responsibilities will include, but not be limited to:
Maintain direct accountability and ownership for the sales and financial performance of the Center.
Contribute to the preparation and annual update of the Center's Five Year Strategic Plan.
Maximize Center's goal EBITDA through excellent financial management and accurate forecasting and reporting.
Lead managers in the development of priorities to achieve sales and traffic goals.
Provide in-depth knowledge of local market opportunities and issues that may impact the development and successful execution of Center's overall goals.
Responsible for the administration and processing of all payables.
Collect, analyze and communicate sales results from tenants and adhere to strict reporting schedule including daily, weekly, bi-weekly, monthly and quarterly information submissions.
Develop and manage Center's Incremental Revenue budget.
Maximize short term leasing by increasing occupancy and creating new space opportunities.
Seek opportunities to drive incremental revenue through Cart Leasing, Kiosk Leasing, Vending and other sales opportunities.
Ensure that specialty leasing renewals notices are communicated in a timely manner.
Assist Regional and Corporate Leasing representatives in securing short term and long term tenant leases and renewals.
Serve as the on-site representative for prospective tenant walk through's and presentations.
Ensure proper financial and administrative controls are effectively implemented.
Manage net profit programs.
Maintain appropriate visual presentation, design standards, and merchandise use for retail zones of the property.
Positively represent Simon Property Group to joint partnerships and investors including property tours, development of presentations and support information.
Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
Canvas competing shopping centers in the market to stay apprised of all competitive development and seek out strong short term leasing tenants.
Ensure tenant lease provisions are being followed while communicating any issues to leasing and regional management.
Leverage the Director of Marketing and Business Development and the Corporate Marketing team, oversee the Center's strategic marketing plan and maximize efforts to drive Center traffic and sales.
Through effective leadership of the Marketing function (typically resides within the Director of Marketing and Business Development function) maximize community relations with outside tourism and business contacts and cultivate relationships that drive traffic to the Center.
Develop relationships with local store managers build and cultivate relationships to effectively manage sales and traffic.
Eloquently respond to customer complaints/concerns that are received through shopper.com relating to the designated property.
Through direct or indirect oversight, lead a team of customer service professionals that enhance the shopping experience for guests to the property.
Recruit, develop, motivate and retain a high performing property team.
Evaluate the performance of the team against plan in terms of customer, operational and economic impact.
Provide timely, actionable feedback to team members to improve performance.
Conduct all staff performance appraisals.
Bachelor's degree or equivalent experience
Minimum 5 years of prior property management and/or retail management experience
Proficient on Microsoft Office (Word, Excel, Access, PowerPoint)
Familiarity with Salesforce is a plus
Strong communication skills: oral, written, presentation, and influencing
People Leadership skills
Demonstrated business acumen
Creative and flexible in attitude and style to adapt in a rapidly changing, environment
A strong value system, unquestioned integrity and good listening skills
Exercise good judgment skills
Ability to listen and think innovatively
Strong negotiation skills
Problem solver ability to identify problems and bring issues to resolution proactively
Possess an entrepreneurial spirit
Super high energy and enthusiasm
Excellent time management and ability to prioritize and to meet commitments